Key Facts

Remote From:

Philippines

Full time

Junior (1-2 years)

English

Hard Skills

Help Desk Support Google Voice Voice User Interface

Other Skills

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Customer Service
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Decision Making
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Microsoft Excel
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Teamwork
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Microsoft Office
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Problem Solving
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Technical Acumen
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Analytical Skills
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Active Listening
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Politeness
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Organizational Skills
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Detail Oriented
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Physical Flexibility
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Verbal Communication Skills
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Empathy

Roles & Responsibilities

At least 1-year BPO experience.
Excellent oral and written communication skills; ability to convey information effectively.
Ability to support customers across multiple channels (email, chat, phone) and adapt to voice/non-voice/blended programs; flexible with shifts including weekends/holidays.
Proficiency in Microsoft Office applications with basic Excel skills; strong problem-solving, analytical, and organizational abilities; able to work with minimal supervision.

Requirements:

Provide customer support across multiple channels (email, chat, phone, etc.) to deliver exceptional service.
Work in a fast-paced environment and in voice, non-voice, or blended programs; flexible to weekend or holiday shifts.
Demonstrate strong problem-solving and analytical skills; communicate effectively and collaborate with peers and management to resolve issues.
Participate in required initial training and maintain attention to detail with excellent organizational skills; work with minimal supervision.

Job description

Description

Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the Philippines!

We're looking for individuals with:

Proven customer service experience in the BPO industry.
Excellent oral and written communication skills.
The ability to provide customer support over various platforms (email, chat, phone, etc.).
Ability to work in a fast-paced environment
Flexible and willing to be assigned in a voice, non-voice or blended programs
Knowledgeable about Microsoft Office applications with Average MS Excel Skills
Ability to convey information effectively
Must be willing to take part in required initial training
Excellent problem solving skills
Flexibility to work multiple shifts during the weekends or on holiday.
Excellent organizational skills and attention to detail.
Can work with minimal supervision
Some analytical skills
Some technical abilities

Requirements

To be successful, you must possess the following:

At least 1-year BPO experience
Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
Excellent oral and written communication skills.
Collaborates with peers, supervisors, and management to achieve corporate and client goals.
Able to adapt to a changing work environment

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Ready to apply?

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