Key Facts

Remote From:

Part time

English

Hard Skills

Social Media Management Instagram Content YouTube Channels Intelligent Virtual Assistant Social Data Analytics Community Design Procreate (Software) Digital Illustration Stakeholder Communications

Other Skills

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Customer Service
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Time Management
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Interpersonal Communications
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Proactivity
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Reliability

Roles & Responsibilities

Proven experience in social media community management or as a Virtual Assistant
Exceptional ability to mirror a specific tone of voice (friendly, encouraging, and authentic)
Strong written English skills with a focus on conversational and personal communication
Proactive mindset with the ability to work independently and take initiative

Requirements:

Manage and respond to direct messages and comments across Instagram and YouTube with a warm, encouraging, and personal tone
Act as the primary point of contact for the community, ensuring followers feel heard and valued
Learn the specifics of the digital product range (Procreate brushes) to answer basic customer enquiries accurately
Proactively monitor engagement levels to help the business owner stay active and identify engagement opportunities or community-driven content ideas

Job description

This is a remote position.

A successful online art business specialising in digital illustration tools is seeking a proactive and thoughtful Social Media Assistant for 1 - 2 hours per week. This role is dedicated to nurturing a highly engaged community by managing interactions across mainly Instagram and YouTube. The primary focus is to maintain a genuine, warm, and personal connection with followers, ensuring that every interaction feels authentic and supportive. This role is ideal for someone who excels at capturing a specific brand voice while helping a creative entrepreneur maintain a consistent online presence.

Key Responsibilities

Manage and respond to direct messages and comments across Instagram and YouTube with a warm, encouraging, and personal tone.
Act as the primary point of contact for the community, ensuring followers feel heard and valued.
Learn the specifics of the digital product range (Procreate brushes) to answer basic customer enquiries accurately.
Proactively monitor engagement levels to help the business owner stay active and consistent with content posting.
Identify and suggest potential engagement opportunities or community-driven content ideas.
Maintain a flow of communication with the business owner to clarify any complex questions or technical uncertainties.

Requirements

Proven experience in social media community management or as a Virtual Assistant.
Exceptional ability to mirror a specific "tone of voice" (friendly, encouraging, and authentic).
Strong written English skills with a focus on conversational and personal communication.
A proactive mindset with the ability to work independently and take initiative.
Genuine interest in the creative or digital art industry.
Reliability and the ability to manage a small weekly hourly allocation effectively.