City/State

Work Shift

Overview:

Overview

Responsible for day-to-day support and optimization of software applications, including support and maintenance. This position is involved with working with end users of these corporate applications to resolve problems and managing the availability and performance of the application to meet their needs. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues as needed. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases.

Education

• Bachelor's Degree preferred

  Experience in lieu of Bachelor’s Degree
  3 years of relevant experience with a degree 
  5+ years of relevant experience without a degree

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Experience with application support (claims processing system like QNXT a plus)

• Familiarity with key managed care functions (Medicare and Medicaid ) or commercial including claims, enrollment, and Medical Management• Microsoft Office, SharePoint,

• Microsoft SQL Server, reporting tools, ServiceNow , JIRA

• Excellent communication skills

• Strong analytical and critical thinking skills

• Documentation and requirements gathering, conducting interviews.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.