Senior Software Integration Engineer (ServiceNow)

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.  

Job Description:

What You Will Do

• Develop new and legacy integrations across numerous platforms, using various integration technologies used at XTIUM
• Design, develop, and maintain integration flows using an array of different platforms, APIs, databases, protocols, and data formats
• Develop integrations that are designed and implemented as reusable building blocks
• Build scalable solutions to solve current and future integration challenges
• Collaborate, review code and build with other engineers to ensure each integration maintains a consistent level of technical standards as set by the team
• Create and maintain technical designs, sequence diagrams and other systems integration + operations related documents
• Document technical details clearly to various stakeholders of different technical levels
• Support the daily stability of XTIUM’s integration ecosystem
• 50/50 split on General Integration Development and ServiceNow Backend Development
• Heavy collaboration with team members during Eastern US hours
• Be available for the occasional extended hours when tight deadlines need to be met
• Complete other duties as assigned

What Qualifies You

Either

Within the last year:

AT LEAST 1000 hours of Hands-on development experience with integration technologies and building integrations across various platforms.

Programming

At least 500 hours of DEDICATED for ServiceNow (Glide-related) scripting 

OR At least 1000 hours DEDICATED for JavaScript programming

OR At least 1500 hours DEDICATED for any other Object-Oriented Language 

OR a combination of the above 3 competencies
 

AT LEAST 500 hours of DEDICATED ETL Engineering/Development

AT LEAST 300 hours of ITSM/Ticketing-System Integration/Development/Administration

AT LEAST 100 hours of writing AUTOMATION SCRIPTS (PowerShell, Groovy, Bash, Python, or PHP)
 

Within the last 5 years:

AT LEAST 3000 hours Hands-on development experience with integration technologies and building integrations across various platforms.

Programming

At least 1500 hours of DEDICATED for ServiceNow (Glide-related) scripting 

OR At least 3000 hours DEDICATED for JavaScript programming

OR At least 5000 hours DEDICATED for any other Object-Oriented Language 

OR a combination of the above 3 competencies
 

AT LEAST 1500 hours of DEDICATED ETL Engineering/Development

AT LEAST 1000 hours of ITSM/Ticketing-System Integration/Development/Administration

AT LEAST 250 hours of writing AUTOMATION SCRIPTS (Powershell, Groovy, Bash, Python, or PHP)
 

Expert understanding of integration technologies such as REST, SOAP, ETL, XML, and JSON

Expert understanding of data manipulation and distribution

Strong understanding of RDBMS database architecture and performance, specifically MySQL

Strong understanding of NoSQL database architecture and performance, specifically MongoDB

Experience resolving performance issues, including database bottlenecks and concurrency

Expert level understanding with architectural design, API definition, JVM stack and memory management, caching, threading, etc.

Experience with troubleshooting difficult production issues e.g., memory leaks, network problems, intermittent failures etc. across the stack

Excellent, Clear & Fluent English verbal skills for deep and engaged technical discussions

Excellent, Clear & Fluent English written skills for comprehensive written communication with other engineers

Excellent, Clear & Fluent English for verbal and written communication skills for interfacing with clients

Ability to interact with all levels of internal and external business partners.

Excellent version control, QA skills and attention to detail

Availability for 8+ hours between 8am to 7pm Eastern US Time

Availability to work the occasional extended hours throughout the week

Availability for the seasonal “Developer Crunch” work hours

Availability for Ad-Hoc multi-hour technical sessions which will require sharing of screen and engaged discussions.

Adaptable to change and able to work independently and as part of a team.

Required Qualifications

CSA (entry admin)

CAD (entry dev)

CIS-ITSM

CIS-CMDB

CIS-Integration Hub

Preferred Qualifications

• ServiceNow Development/Administration (ITSM) experience.
• Experience with ServiceNow’s ITBM Platform

• Expertise of JavaScript (ES5)
• 7+ years of software engineering experience
• Understanding of distributed systems, synchronicity and message-based architectures
• Expertise with data-stores such as PostgreSQL, Redis, Cassandra and HBase, and data warehouses such as Redshift, BigQuery, and Snowflake
• Experience with Business Data Analytics & Visualization platforms
• Experience with Customer Success applications