Job Title: Lead – ECommerce Marketplaces | Global Markets | Electronics Domain
- Experience: 8+ years
- Office: Delhi
- Location: Remote (may transition to Hybrid – Delhi)
- Work Model: 5 Days (Mon- Fri)
- Timings: 10:30 AM – 7:30 PM (IST)
Important Note:
This is currently a remote role, however, we may set up an office in Delhi in the near future, after which the role may transition into a hybrid working model.
About the Company:
We are building a next-generation technology refurbishment platform in East Africa, redefining how consumers perceive and purchase pre-owned devices.
Our mission is to elevate the refurbished technology experience to match the quality, reliability, and trust of brand-new products. By combining strong operational processes with a focus on sustainability, we aim to create a more accessible and responsible way for consumers to own high-quality devices.
As we continue to grow, we are expanding into new markets and scaling our operations to shape the future of technology consumption across the region. Join us in transforming the second-hand device ecosystem into a trusted and aspirational choice for customers.
Role Overview
We are looking for a dynamic and result-driven professional to lead our E-commerce Marketplace business. This role will be responsible for driving revenue growth, profitability, and customer experience across digital channels, including D2C platforms and global marketplaces.
This is an Individual Contributor (IC) role with strong leadership potential, requiring a high level of ownership and the ability to operate with a managerial mindset while collaborating across teams. The role will primarily focus on managing international markets.
The ideal candidate should bring relevant experience in the electronics domain, preferably mobile devices, and have exposure to business models aligned with refurbished or recommerce ecosystems. Candidates from kitchen appliances or cosmetics categories are not preferred.
Key Responsibilities:
Business Ownership & Strategy
- Own P&L for the e-commerce business and deliver revenue and profitability targets.
- Define and execute growth strategy across D2C website and marketplaces.
- Identify new channels, partnerships, and expansion opportunities.
Revenue Growth & Performance Marketing
- Lead digital acquisition strategy across paid media, SEO, affiliates, and social commerce.
- Optimize marketing spends to achieve target ROAS and CAC benchmarks.
- Plan and execute large-scale campaigns, sales events, and promotional calendars.
Data Analytics & Insights
- Establish data-driven decision-making across all e-commerce functions.
- Monitor key metrics: revenue, traffic, conversion rate, AOV, retention, and funnel performance.
- Build dashboards and reporting frameworks for leadership visibility.
Customer Experience & Retention
- Drive superior customer journey across web and mobile platforms.
- Implement CRM, loyalty programs, and lifecycle marketing initiatives.
- Improve NPS, repeat purchase rates, and customer lifetime value (CLTV).
Marketplace & Channel Management
- Lead relationships and performance across key marketplaces (Amazon, Flipkart, etc.).
- Optimize listings, pricing strategies, and ad performance.
- Ensure compliance with SLAs, ratings, and platform metrics.
Operations & Supply Chain Alignment
- Work closely with operations, warehousing, and logistics teams to ensure smooth fulfillment.
- Optimize inventory planning, demand forecasting, and returns management.
- Improve delivery timelines and reduce operational costs.
Team Leadership & Stakeholder Management
- Build, mentor, and lead a high-performing e-commerce team.
- Collaborate with marketing, product, finance, and tech teams for seamless execution.
- Manage external agencies, vendors, and platform partners.
Key Performance Indicators (KPIs)
- E-commerce revenue & profitability (P&L ownership)
- Conversion rate & AOV growth
- Customer acquisition cost (CAC) & return on ad spend (ROAS)
- Customer retention & lifetime value (CLTV)
- Website/app performance metrics
- Marketplace ratings and sales contribution
Qualifications & Skills
Education:
- Bachelor’s degree in Business, Marketing, or related field
- MBA preferred
Experience:
- 8+ years of experience in e-commerce/digital business
- Proven experience in managing and scaling online revenue
- Prior experience in leading teams and cross-functional projects
Technical Skills:
- Hands-on experience with platforms (Shopify, Magento, WooCommerce, etc.)
- Strong understanding of performance marketing, SEO/SEM, and analytics tools
- Proficiency in data analysis (Excel, Google Analytics, BI tools)
Core Competencies:
- Strong business acumen with P&L ownership mindset
- Leadership and team management capability
- Strategic thinking with execution excellence
- Data-driven decision-making
- High ownership and accountability
Preferred Experience (Optional)
- Experience in D2C brands or omnichannel retail
- Exposure to international markets (US,UK, Africa, Middle East)
- Familiarity with CRM, marketing automation, and personalization tools
Culture:
While we have been growing fast, we are still small enough that everyone makes a pivotal
difference. We care more about the outcome and the impact you make. We have worked hard to create an autonomous working culture emphasizing work/life balance and a fun working environment.
