Offer summary

Qualifications:

Fluency in a Nordic language (Swedish, Norwegian, Danish, Finnish) and English; proficiency in other languages is a plus., Prior experience in customer support, especially in e-commerce or online marketplaces., Excellent communication and interpersonal skills., Strong problem-solving abilities with a focus on customer resolution..

Key responsibilities:

Provide outstanding customer support to Nordic-speaking clients via phone, email, and online chat.

Assist customers with inquiries regarding product listings, account management, and platform functionalities.

Effectively resolve customer complaints and issues to enhance the overall user experience.

Accurately document customer interactions in the CRM system for tracking and reporting purposes.

Job description

Patrique Mercier Recruitment is pleased to present an exciting opportunity for a Nordic Speaking Customer Support Representative for the Online Marketplace Platform Department. In this role, you will serve as a vital resource for Nordic-speaking customers, assisting them with inquiries related to the online marketplace platform. Your commitment to delivering exceptional customer service will play a key role in fostering customer satisfaction and ensuring smooth operations within the platform. If you are passionate about e-commerce and thrive in a customer-centric environment, we invite you to apply!

Responsibilities

Provide outstanding customer support to Nordic-speaking clients via phone, email, and online chat.
Assist customers with inquiries regarding product listings, account management, and platform functionalities.
Effectively resolve customer complaints and issues to enhance the overall user experience.
Accurately document customer interactions in the CRM system for tracking and reporting purposes.
Collaborate with internal teams to provide insights and feedback from customers to improve the platform.
Stay informed about platform updates, features, and best practices to offer knowledgeable support.

Requirements

Fluency in a Nordic language (Swedish, Norwegian, Danish, Finnish) and English; proficiency in other languages is a plus.
Prior experience in customer support, especially within the e-commerce or online marketplace sector.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a focus on customer resolution.
Familiarity with online platforms and CRM systems.
A proactive and adaptable mindset with the ability to work effectively in a fast-paced environment.

Benefits