This role is a great opportunity for someone who enjoys both execution and analysis, owning core case management processes while reviewing legal and medical documentation and contributing insights that support case strategy and decision-making.
Company Profile:
Our client is a U.S.-based group of affiliated companies operating at the intersection of legal technology and mass tort litigation. The organization includes a legal technology platform that automates medical record retrieval and case qualification for law firms, a Washington, D.C.–based mass tort litigation firm, and related holding entities. It is a lean, high-growth environment where each team member plays a significant and impactful role.
As they continue to expand their Philippine-based team, they are looking to hire a highly capable and hands-on Paralegal to manage day-to-day case management operations across multiple motor vehicle accident claims while supporting legal documentation, medical record review, and case preparation.
Overall purpose and responsibilities of the role:
As a Paralegal, you will be responsible in supporting the end-to-end management of motor vehicle accident cases from intake through settlement or trial by maintaining organized case files, coordinating with clients and third parties, and ensuring all deadlines and documentation are accurately tracked.
You will handle the collection and review of medical records, prepare case summaries and demand packages, assist in settlement negotiations, and support litigation activities such as drafting legal documents and managing court filings.
This role also involves communicating regularly with clients, insurance adjusters, and medical providers, while ensuring all case-related information is properly documented and aligned with legal procedures.
Duties and Responsibilities:
Case Management
- Open and manage motor vehicle accident case files from intake through settlement or trial preparation.
- Maintain accurate and organized case records in the firm’s case management system (Filevine).
- Track deadlines, statutes of limitations, and litigation calendars to ensure timely case progression.
- Coordinate with clients, medical providers, insurance adjusters, and opposing counsel.
- Draft and send correspondence, authorization forms, and status updates to clients and third parties.
- Handle 50-100 cases at any given time with at least 50% focus on motor vehicle accident cases.
- Demand drafting with attorney oversight while maintaining maximum self-sufficiency.
Medical Records & Treatment Coordination
- Request, obtain, and organize medical records, bills, and lien information from providers.
- Review and summarize medical records to identify treatment timelines, diagnoses, and gaps in care.
- Track outstanding records requests and follow up with providers to ensure timely receipt.
- Coordinate with medical lien holders and health insurers regarding outstanding balances.
- Prepare medical chronologies and treatment summaries for attorney review.
- Communication responsibilities extend to insurance adjusters and medical providers for record acquisition.
- Medical record review and summarization capabilities are expected along with complete case work-up abilities.
Demand Preparation & Settlement
- Draft demand packages, including demand letters, medical summaries, and supporting documentation.
- Calculate special damages, including medical bills, lost wages, and out-of-pocket expenses.
- Submit demands to insurance carriers and track response deadlines.
- Assist attorneys with negotiation support, counter-demand drafting, and settlement documentation.
- Prepare settlement statements, closing documents, and disbursement calculations Insurance & Investigation.
- Identify and confirm applicable insurance coverage, including liability, UM/UIM, MedPay, and PIP.
- Request and review police reports, accident reconstructions, and property damage documentation.
- Obtain photographs, witness statements, and other evidence relevant to liability.
- Communicate with insurance adjusters to open claims, confirm coverage, and track claim status.
- Identify and document potential liens (Medicare, Medicaid, health insurance, workers’ comp).
- Demand drafting with attorney oversight while maintaining maximum self-sufficiency.
Litigation Support
- Assist with preparation of pleadings, discovery requests, and responses under attorney supervision.
- Summarize depositions, medical expert reports, and accident reconstruction materials.
- Organize and maintain trial binders, exhibit lists, and case chronologies
- Coordinate scheduling of depositions, IMEs, and court appearances.
- E-file documents and manage court deadlines in compliance with local rules.
Client Communication
- Serve as a primary point of contact for clients throughout the life of their case.
- Provide regular status updates and respond to client inquiries in a professional and timely manner.
- Educate clients on the claims process, medical treatment expectations, and case timelines.
- Gather information from clients regarding medical treatment, lost wages, and out-of-pocket expenses.
- Document all client communications accurately in the case management system.
- Client-facing duties involve serving as primary point of contact with escalation to attorneys when necessary.
Requirements
- 3 to 5 years of U.S. paralegal experience (candidates with fewer years of experience will also be considered).
- Exposure to motor vehicle accident or personal injury cases for U.S.-based law firms is advantageous.
- Demonstrated experience managing personal injury files from intake through demand and settlement is a plus.
- Experience using Filevine or similar tools is advantageous, as training can be provided for candidates.
- Understanding of the motor vehicle claims process, including liability, UM/UIM, MedPay, PIP, and lien resolution, is desirable; full expertise is not required.
- Experience requesting, reviewing, and summarizing medical records and billing documentation is helpful, but on-the-job learning is supported.
- Ability to draft demand letters, settlement packages, and client correspondence independently is advantageous.
- Experience with insurance carrier communications and adjuster workflows.
- Organizational skills and ability to manage a high-volume caseload with competing deadlines.
- Good written and verbal communication skills.
Nice-to-Have Qualifications
- Experience with litigation support, including discovery, deposition summaries, and trial prep
- Familiarity with Medicare/Medicaid Secondary Payer rules and lien resolution processes
- Experience with e-filing systems and court rules in relevant jurisdictions
- Exposure to mass tort or multi-plaintiff case management
- Experience working in or with legal marketing companies or case acquisition environments
- Paralegal certificate or relevant legal education
- Bilingual (English/Spanish) a plus
Job type: Permanent
Emp type: Full-time
Schedule: Monday to Friday - 9:00 AM to 6:00 PM US time zone
Location: Remote/Work-from-home
Industry: Legal Services
Expertise: Paralegal
