Virtual Medical Receptionist (Oncology, Surgery & Insurance)

Overview

We are seeking a highly organized and patient-focused Virtual Patient Coordinator to support a growing medical practice specializing in oncology and surgical care.

This role is responsible for managing patient scheduling, insurance coordination, and surgical workflows, while ensuring a seamless patient experience from initial contact through procedure and follow-up.

You will play a key role in guiding patients toward treatment and procedures, requiring strong communication, attention to detail, and confidence handling sensitive medical situations.

Requirements

Key Responsibilities

Patient Scheduling & Coordination

• Manage inbound and outbound calls with patients
• Schedule appointments, procedures, and follow-ups
• Coordinate telemedicine visits
• Proactively follow up with patients to move them toward surgery or procedures

Front Desk & Patient Intake

• Perform virtual check-in and patient registration
• Ensure all patient information is accurate and updated in the EMR
• Provide a smooth, professional, and empathetic patient experience

Insurance & Documentation

• Work with insurance portals to verify eligibility and benefits
• Handle required documentation for approvals and procedures
• Assist with basic billing and credentialing support

Surgical & Clinical Coordination

• Coordinate with surgeons, providers, and care teams
• Assist with procedure scheduling and preparation
• Manage coordination related to DME (Durable Medical Equipment)

Systems & Tools

• Use EMR systems (currently Jane, transitioning to a new system)
• Maintain accurate records and documentation
• Adapt quickly to new platforms and workflows

Qualifications

• Experience as a Medical VA, Patient Coordinator, or Medical Receptionist
• Strong background in insurance verification and portal usage
• Experience with scheduling, follow-ups, and patient communication
• Familiarity with surgical coordination and/or DME processes
• Oncology experience (preferred but not required)
• Experience in rehab, specialty care, or similar medical fields (a plus)
• Comfortable handling inbound/outbound calls in a fast-paced environment
• Strong communication skills with a clear, professional tone

What We’re Looking For

• Detail-oriented and highly organized
• Proactive in following up and driving patient actions
• Empathetic but confident communicator
• Able to manage multiple workflows independently
• Committed, reliable, and responsive