Collections Agent (019-724)

Looking for Philippines-based candidates

Job Role: Collections Agent

Compensation range: $1,500 AUD - $1,800 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: Tuesday to Saturday: Tue–Fri 10:00am–6:00pm PH Time, Sat 9:00am–5:00pm PH Time (aligned with Western Australia time)

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: It is an established Australian-based firm that supports businesses in handling overdue accounts and improving cash flow through structured, compliance-led processes. Working closely with clients across property and commercial sectors, the team focuses on resolving outstanding payments in a professional and measured way—balancing firm recovery practices with a fair approach that protects client relationships.

Role Overview: We are seeking an experienced Collections Agent to support debt recovery efforts through professional and results-driven client engagement. This role focuses on managing outstanding accounts, negotiating sustainable repayment solutions, and maintaining a firm yet respectful approach to collections while meeting performance targets.

Key Responsibilities: 

• Perform accurate and timely data entry as part of daily operational support
• Manage all client interactions through email correspondence
• Manage a portfolio of overdue accounts and follow up on outstanding balances
• Engage with clients to support resolution of unpaid accounts
• Negotiate realistic and sustainable payment arrangements
• Handle objections with confidence while maintaining professionalism
• Monitor and track payment commitments to ensure follow-through
• Maintain accurate and up-to-date records of all interactions and agreements
• Work towards and consistently meet recovery and call performance targets
• Ensure all activities comply with relevant policies and regulatory requirements
• Training will be provided as part of employment

Requirements

• Minimum of 5 years’ experience in collections or support roles, including payment discussions, account management, and overdue account resolution (e.g., contact centre or virtual assistant environments, or similar/relevant experience)
• Excellent English communication skills, both spoken and written
• Proven ability to negotiate payment plans and influence outcomes
• Skilled in objection handling and managing difficult conversations
• Results-driven with a track record of meeting or exceeding targets
• High level of accuracy and attention to detail in documentation
• Ability to work independently and manage time effectively
• Preference for candidates based in Manila
• Must have a reliable internet and working PC/laptop
• Must not hold any other concurrent employment

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)