Key Facts

Remote From:

Full time

English

Hard Skills

Product Configuration Product Software Implementation Method Customer Requirements Analysis Project Management Problem Management Process Improvement Application Remediation Solution Architecture Cost Benefit Analysis Data Collection Risk Analysis Project Documentation Escalation Management Analytics Regulatory Compliance Process Analysis Service Development Online Communication

Other Skills

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Research
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Microsoft Office
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Microsoft Word
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Microsoft Excel
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Microsoft PowerPoint
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Client Confidentiality
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Non-Verbal Communication
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Calmness Under Pressure
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Professionalism
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Teamwork
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Personal Integrity

Roles & Responsibilities

Associate's Degree in a related field with one year of end-to-end product review experience, or three years of end-to-end product-related work experience.
Ability to handle confidential information with discretion and maintain composure under pressure.
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and general PC skills.
Strong problem-solving, project management, and both oral and written communication abilities; ability to work independently or in a team.

Requirements:

Handle day-to-day routine processing of group requests and ensure timely completion.
Support end-to-end group member enrollment activities, including research, data collection, analysis and problem resolution.
Oversee the complete development cycle of service requests from requirements analysis to implementation, ensuring product benefit changes are applied.
Identify and mitigate system risks, assess processes for policy alignment, and propose remediation to enhance customer experience.

ICONMA

Human Resources, Staffing & Recruiting

About ICONMA

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company type: Large

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 1001 - 5000

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Job description

Our Client, a Healthcare company, is looking for a Product Implementation Specialist for their Remote location.

Responsibilities:

Responsible for day to day items that are routine in nature to complete necessary processing of group requests
Supports the end-to-end process pertaining to Group & member enrollment activities. Performs escalated triage activities, i.e. conducts research, data collection, analysis, and problem resolution as required.
Responsible for efficient and accurate assignment of product
Accountable for complete development cycle of SR's from writing requirements analysis through implementation, ensuring product benefit changes are implemented to group request.
Understands core systems, requirements, regulations from a core end to end perspective
Proactively identifies system risks/issues as they occur and provides recommendations for remediation
Analyzes current benefit packages and rates, identifies discrepancies from what the group should have, work with appropriate departments to ensure changes are made.
Proactively identifies and addresses risks on products before they become customer facing issues
Performs analysis and assessments of processes ensuring fit into policies and strategies that align with Health Plan goals and provide the best customer experience.
Works with the supervisor and team members to identify, create and document process improvements.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.

Requirements:

Associates Degree in related field and one year of experience with end-to-end product review. In lieu of degree, three years end-to-end product related work experience.
Must be able to handle confidential information with discretion, retain composure under pressure and reflect a pleasant, courteous manner at all times
Demonstrated PC skills, including proficiency in Microsoft Office, Word, Excel, PowerPoint
Must be able to problem solve and manage major projects as assigned
Must be able to work independently as well as in a team-oriented environment
Proven oral and written communication skills required

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.

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