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NOC Technician

ICONMA

Roles & Responsibilities

  • Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent experience).
  • 2+ years of experience in a NOC, network support, or deployment role.
  • Prior experience in a Network Operations Center (NOC) or similar technical support environment.
  • Hands on experience with Mist by Juniper for switch and wireless network management.

Requirements:

  • Apply and validate network configurations (routers, switches) during store deployments.
  • Execute on-the-spot changes to network settings in coordination with ROC and field technicians.
  • Monitor store network performance and respond to incidents in Realtime.
  • Troubleshoot connectivity issues and escalate complex problems to senior engineers when necessary.

Job description


Our Client, a Retail Pharmacy company, is looking for a NOC Technician for their Remote location.
 
Responsibilities:
  • Apply and validate network configurations (routers, switches) during store deployments.
  • Execute on the spot changes to network settings in coordination with ROC and field technicians.
  • Administer the technology deployment plan to support the rollout of new solutions, enhancements, or upgrades.
  • Perform hardware upgrades and replacements for network equipment as needed.
  • Monitor store network performance and respond to incidents in Realtime.
  • Troubleshoot connectivity issues and escalate complex problems to senior engineers when necessary.
  • Collaborate with internal teams to maintain accurate documentation of systems, configurations, and troubleshooting procedures.
 
Requirements:
  • Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent experience).
  • 2+ years of experience in a NOC, network support, or deployment role.
  • Prior experience in a Network Operations Center (NOC) or similar technical support environment.
  • Basic understanding of networking protocols (TCP/IP, DNS, DHCP).
  • Familiarity with network monitoring and ticketing tools.
  • Excellent communication skills and ability to work collaboratively with remote and onsite teams.
  • Hands on experience with Mist by Juniper for switch and wireless network management.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and documentation abilities.
  • Experience with ticketing systems (e.g., ServiceNow, Jira).
  • Verifyable High School Diploma or GED Required: Yes
  • Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent experience).
 
Why Should You Apply?  
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.
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