Acqueon Product Owner - R01563832

Role: Acqueon Product Owner

Years of Experience: 10+ years

Location: Remote USA location

As a consultant within the Vertical team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Job Description:

Looking for an Acqueon Product Owner. They are specifically looking for someone with strong hands-on experience in Acqueon Dialer who can independently lead the team and has solid expertise in writing user stories.

Job Description:

Looking for a seasoned Product Owner that is familiar with auto-dialer campaign management. The individual needs to lead efforts independently, work effectively with a scrum team using agile methodology, as well as have the ability to work across teams. The Product Owner must collaborate with business stakeholders including Marketing, Call Center Operations, Sales, Compliance, and other IT teams to ensure seamless campaign operations.

The individual will be responsible for gathering requirements, working with scrum teams to create user stories, partnering with developers to ensure prioritized work is consumed in the appropriate sprints, and continuing backlog management of requests. They will also conduct testing efforts with QA team members to ensure all requirements are met, organize UAT sessions with business stakeholders, provide support for incidents/defects, and create well-defined presentation decks to highlight all new or updated functionality to business partners. The Product Owner must have strong written and verbal communication skills and be able to utilize data to tell a story.

They need to have worked as a Product Owner on Acqueon, not as a technical developer or junior PO.

Key Responsibilities:

Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance

Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements

Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog

Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals

Conduct and oversee UAT sessions with business partners to validate new functionality

Provide production support for incident resolution and defect management

Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders

Leverage data to tell a clear, compelling story and support informed decision-making

Qualifications:

Extensive experience in customer service environments, with hands-on experience in dialer operations

Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration

Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization

Nice to Have:

Acqueon Dialer platform experience (highly preferred)

Twilio integration or communication platform experience

Healthcare industry background

Why should you apply for this role?

As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

Know more about <add practice specific page link from Brillio website>

PPE: https://www.brillio.com/platform-and-product-engineering/

DAE: https://www.brillio.com/services-data-analytics/

CES: https://www.brillio.com/services-customer-experience-services/

DI: https://www.brillio.com/services-digital-infrastructure/

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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