Key Facts

Remote From:

Massachusetts (USA)

Full time

Mid-level (2-5 years)

94 - 94K yearly

English

Hard Skills

Other Skills

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Scheduling
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Calmness Under Pressure
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Non-Verbal Communication
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Communication
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Client Confidentiality
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Professionalism
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Time Management
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Teamwork
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Customer Service
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Organizational Skills
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Prioritization
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Social Skills

Roles & Responsibilities

Minimum three years of experience as a Medical Assistant or EMT
Valid BLS (CPR) certification
Knowledge of medical terminology and clinical procedures
Knowledge of HIPAA compliance

Requirements:

Coordinate and schedule pre-employment medical examinations, laboratory tests, vaccinations, and other medical requirements for candidates deploying
Manage high-volume scheduling across multiple time zones and international medical facilities, and track progress through the medical clearance process
Communicate appointment details and requirements to candidates via phone and email; follow up on pending results and missing documentation
Maintain accurate records in tracking and compliance systems; liaise with recruiters, medical providers, and overseas project teams while ensuring confidentiality and HIPAA compliance

GardaWorld Federal Services

Security & Investigations

About GardaWorld Federal Services

In these extremely challenging times, when the velocity of crises and emergencies are accelerating at an unprecedented pace, you can count on GardaWorld Federal Services (GWFS) to respond rapidly and effectively to meet your critical mission support needs. We are part of the GardaWorld family of companies and are a U.S. business based in Washington, DC, that is singularly focused on delivering best in class security, medical, logistics, and associated support services to U.S. federal, state, and local government customers, as well as commercial clients, both domestically and abroad. We are a partner of choice to the U.S. Departments of State, Defense, Homeland Security, Health & Human Services, the Intelligence Community, as well as the emergency operations management offices at the state, city, and local level.

Company type: Large

Industry: Security & Investigations

Founded: 2018

Company size: 1001 - 5000

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Job description

POSITION INFORMATION: BASIC DETAILS

Travel Requirement: 5-10% Occasional travel to headquarters in Arlington, VA.

Teleworking: Yes.

Full-Time/Part-Time: Full-Time

FLSA Status: Non-Exempt

Pay Range: $22.00 / hour

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Job Summary:

The Medical Support Specialist, whom is either a Medical Assistant or EMT, will provide administrative support to the medical team.

We are seeking a highly organized and detail-oriented individual to join our Pre-Employent Medical Team. In this critical support role, you will play a key part in ensuring that candidates and employees are efficiently processed through the medical clearance process. You will be one of the primary points of contact for coordinating medical appointments and ensuring smooth communication between candidates, medical providers, and internal teams.

Duties/Responsibilities:

Some of your duties may include:

Coordinate and schedule pre-employment medical examinations, laboratory tests, vaccinations, and others as requested for candidates deploying.
Manage high-volume scheduling across multiple time zones and international medical facilities.
Communicate appointment details, instructions, and requirements clearly to candidates via phone and email.
Track and monitor progress through the medical clearance process.
Maintain accurate and up to date records in our tracking and compliance systems.
Follow up on pending results, missing documentation, and rescheduling as needed.
Liaise with recruiters, medical providers, and overseas project teams.
Ensure strict confidentiality and compliance with privacy regulations and company security protocols.
Provide exceptional customer service to candidates through the process.

Performing all other duties and tasks assigned.

Required Education, Certifications, Licenses, and Experience:

Minimum three (3) years of experience as a Medical Assistant or EMT.
Must possess valid BLS (CPR) certification
Knowledge of medical terminology and clinical procedures
Knowledge of HIPAA compliance
Proficiency in Microsoft Office 365 and Adobe
Excellent interpersonal and communication skills
Ability to remain calm and professional in stressful situations
Ability to work independently and as part of a team
Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment
Outstanding written and verbal communication skills

Preferred Education, Certifications, Licenses, and Experience:

Valid Medical Assistant (MA) certification/license or EMT license.
Administrative experience, preferably in healthcare, medical scheduling, staffing, or contract support. Experience working in an office clinic or similar healthcare setting, administration, occupational health, or military/veterans support
Experience working remotely in an admin role.

Work Environment:

Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise.

Physical Requirements:

Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach during shifts. Employees may be also required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds.

GardaWorld Federal Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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