Business Operations Coordinator – US Digital Health

Schedule: Fully onsite

KEY RESPONSIBILITES/REQUIREMENTS:

Position Summary
The Business Operations Coordinator will report to the Head of Ecosystem Development and serve as the operational backbone of the partnership team. This role is responsible for CRM ownership, business development support, governance workflows, financial administration, and cross-functional execution that enables ecosystem growth.
The ideal candidate is systems-oriented, detail-driven, and highly organized, with strong Salesforce expertise and the ability to manage multiple operational workstreams in a fast-paced environment.

Key Responsibilities
CRM Ownership & Business Development Operations
• Own and administer Salesforce CRM, ensuring data integrity, lead flow optimization, and structured pipeline management.
• Design and maintain dashboards, reporting frameworks, and performance metrics.
• Monitor inbound contact submissions and execute initial outreach
• Maintain CRM hygiene and support ongoing business development tracking and follow-up processes.

Governance, Contracts & Vendor Management
• Manage end-to-end submission, tracking, and approval workflows for partnership contracts and legal documentation.
• Oversee vendor onboarding, including system setup, PO creation, documentation, and billing issue resolution.
• Ensure compliance with internal governance policies and maintain organized records for audit purposes.

Financial & Asset Administration
• Direct accounts payable activities related to ecosystem initiatives and ensure timely vendor payments.
• Track partnership-related budgets and support financial reporting.
• Manage inventory, distribution, and recovery of test devices and partner hardware assets.

Marketing & Communications Support
• Serve as the coordination point for partnership-related PR requests and media interactions, partnering with Digital Health PR to ensure accurate and timely execution.
• Support the Head of Ecosystem Development by tracking Health in-app marketing program requests. (timelines, approvals, and implementation status).

Cross-Functional & External Engagement
• This role is responsible for building, managing, and owning both internal stakeholder relationships and external partner and customer relationships.

Qualifications & Ideal Candidate Profile
• 10+ years of experience in business operations, CRM administration, or ecosystem support roles.
• 5+ years of hands-on Salesforce administration experience required (certification preferred).
• Experience in healthcare technology, digital health, or a related ecosystem environment preferred.
• Proven experience managing vendor relationships, financial workflows, and cross-functional coordination.
• Bachelor’s degree preferred (Business, Technical, or related field).
• Advanced proficiency in Salesforce, Excel, and PowerPoint.
• Highly organized, detail-oriented, and execution-focused.
• Strong communication skills with the ability to coordinate across legal, finance, marketing, product, and engineering stakeholders.
• Self-motivated and comfortable managing multiple concurrent workstreams.

Physical/Mental Demands and Working Conditions
• Ability to work onsite in Mountain View, California.
• This position will be performed in an office setting. The position will require the incumbent to sit and/or stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.
• Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions.
• Complete access to confidential company data where disclosure may jeopardize the company’s competitive position.

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.