Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Context Sensitive Help Hardware Support Email Software Calendar Management Communication Software Google Docs Online Communication Organizational Structure

Other Skills

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Customer Service
•
Microsoft Word
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Web Browsers
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Microsoft Excel
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Scheduling
•
Non-Verbal Communication
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Time Management
•
Customer Service
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Problem Solving

Roles & Responsibilities

2 year degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
1 year of phone customer service experience preferred

Requirements:

Route issue reports and change requests through help-desk systems to the appropriate Support Representative
Ensure email requests for technical support are entered into the help-desk system and routed properly
Resolve all issues that can be addressed quickly at this level
Review support calendars and use messaging software to verify a Tier 1 rep's availability in order to efficiently schedule a call for support

KnowBe4

Computer Hardware & Networking

About KnowBe4

KnowBe4 is the provider of the world’s largest security awareness training and simulated phishing platform that helps you manage the ongoing problem of social engineering. Forrester Research Named KnowBe4 a Leader in The Forrester Wave™: Security Awareness and Training Solutions, Q1 2020. The latest G2 Grid Report did over 500 G2 customer reviews, and KnowBe4 ranked as the top ranked security awareness training platform with 99% of users rating 4 or 5 stars, and the largest market presence among all vendors. The KnowBe4 platform is user-friendly and intuitive, and powerful. It was built to scale for busy IT pros that have 16 other fires to put out. Our goal was to design a full-featured, yet easy-to-use platform. Customers with businesses of all sizes can get the KnowBe4 platform deployed into production at least twice as fast as our competitors. Our Customer Success team gets you going in no time, without the need for consulting hours.

Company type: Large

Industry: Computer Hardware & Networking

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriate route unassigned tickets in line with the departmental processes.

Responsibilities:

Route issue reports and change requests through help-desk systems to the appropriate Support Representative
Ensure email requests for technical support are entered into the help-desk system and routed properly
Resolve all issues that can be addressed quickly at this level
Review support calendars and use messaging software to verify a Tier 1 rep’s availability in order to efficiently schedule a call for support
Communicate directly with customers or end-users to gather details or requirements as needed to fully define issues

Minimum Qualifications:

2 year degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
1 year of phone customer service experience preferred
Strong verbal and written communications
Excellent time management and organization skills
Strong customer service skills

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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