Revenue Operations Supervisor

About the Role

We are seeking a people-first Revenue Operations Supervisor to lead a seasoned billing and financial counseling team in a high-growth, fast-paced healthcare environment. This is a pivotal role for a confident, emotionally intelligent leader who thrives on building trust and driving accountability within an experienced team.

The ideal candidate possesses an early-stage company mindset—someone who isn’t just managing a process, but is actively shaping the messaging and playbooks that will define our revenue cycle operations. You will be responsible for overseeing complex medical billing and collections while fostering a culture of high performance, accuracy, and professional growth.

Key Responsibilities

Collaborative Leadership & Team Partnership

• Empower Experts: Lead and mentor a knowledgeable team of Billing and Financial Counseling professionals, fostering a culture of mutual respect and high-level collaboration.
• Professional Growth: Partner with team members on individualized development plans, offering the coaching and support needed to navigate a rapidly scaling environment.
• Unified Alignment: Establish clear, consistent expectations for performance and communication, ensuring the team is synced on goals and outcomes.
• Resilience & Depth: Champion cross-training and knowledge-sharing initiatives that leverage the team’s existing expertise to ensure long-term stability.
• Effective Communication: Serve as a transparent leader who can navigate complex organizational changes and facilitate productive, open dialogue.

Operational Excellence & Revenue Integrity

• End-to-End Oversight: Manage the full lifecycle of billing, collections, and eligibility verification to ensure accuracy and timely claims processing.
• Data-Driven Insights: Monitor denial trends and underpayments to identify root causes; collaborate with the team to implement sophisticated, long-term solutions.
• System & Regulatory Stewardship: Maintain the integrity of our billing software, ensuring it reflects current reimbursement rates, codes, and compliance requirements.
• Reporting: Deliver comprehensive month-end insights to leadership, highlighting team successes and operational health.

Workflow Optimization

• SOP Evolution: Update and own Standard Operating Procedures (SOPs) in partnership with the team to ensure our workflows remain efficient and scalable.
• Strategic Escalation: Act as a resource for the team on complex insurance issues and patient collections, providing solution-oriented support.
• Resource Coordination: Monitor workloads and staffing coverage to ensure a balanced, sustainable pace for the team during high-volume periods.

Qualifications

• Demonstrated leadership: Minimum of 5 years of experience in medical billing and collections, 2+ years of experience in supervisory roles.
• People-first leader: Dedicated leader who can inspire and empower a team, driving measurable outcomes and individual growth
• RCM knowledge: Expertise in handling medical denials, payer issues, and reimbursement rates.
• Systems fluency: Proficient in billing software and insurance portals, with the ability to manage staff access and ensure technical tools are used effectively.
• Fiscal accountability: Experienced in coordinating month-end close processes, including the accurate processing of write-offs and financial reporting.
• Organized: Excellent organizational and time-management skills to oversee multiple tasks and meet deadlines.
• Strong communicator: Ability to handle escalations and internal discussions with a calm, solution-oriented approach.
• Adaptability: Comfortable in a growing company; able to help a team stay organized and effective during periods of change.
• Preferred: Knowledge of Substance Abuse, Telehealth and healthcare billing processes.

Our Benefits Include

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

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