Role Overview
We are seeking a highly organized, proactive Virtual Assistant to support a luxury travel business with administrative operations, client communication, and backend organization. This role is ideal for someone who thrives in a fast-paced, service-driven environment and can handle multiple tasks with efficiency, discretion, and attention to detail. The ideal candidate will act as a key support partner, handling daily admin, client follow-ups, travel logistics and system organization—allowing the business owner to focus on front-facing client relationships and growth.
Core Responsibilities Administrative & Operations Support
● Prepare and send travel quotes, confirmations, and documentation
● Manage general administrative tasks and backend workflows
● Keep internal systems and records organized and up to date
● Support day-to-day business operations during busy and quiet periods
Client Communication & Customer Service
● Respond to client inquiries via email and messaging platforms
● Participate in WhatsApp group chats and respond on behalf of the business when needed
● Provide timely, professional, and service-oriented communication
● Ensure no client requests or follow-ups are missed
Travel Coordination & Research
● Research destinations, accommodations and experiences
● Assist with itinerary preparation and travel-related logistics
● Support flight-related admin, including check-ins and confirmations
CRM & Systems Management
● Organize and maintain client information in the CRM (Zoho)
● Ensure backend systems are accurate, structured, and easy to navigate
● Help keep the business owner organized across tools and platforms
Bookkeeping Support (Nice-to-Have)
● Assist with basic bookkeeping tasks using Xero
● Support transaction tracking and financial admin (non-accounting role)
● Help prepare records for future bookkeeping needs
Additional Support & Growth Tasks
● Assist with light social media and email marketing during quieter periods
● Contribute ideas or improvements if experienced in the travel industry
● Potential to support shared administrative tasks for an additional business in the future (with transparency and agreement)
Must-Have Skills & Qualities
● Strong organizational and administrative skills
● Excellent written communication and customer service mindset
● High attention to detail and follow-through
● Ability to work independently and manage priorities
● Comfortable working across time zones
Nice-to-Have Experience
● Previous experience in the travel or hospitality industry
● Familiarity with CRM systems (especially Zoho)
● Basic bookkeeping experience (Xero preferred)
● Experience supporting small businesses or entrepreneurs
Growth Opportunity
This role is expected to start part-time but has clear potential to expand into a full-time position as the business grows. Candidates with initiative, adaptability and a proactive mindset will thrive in this long-term opportunity.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
