Customer Success Manager

Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.

We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
 

Key Responsibilities

• Put customers first in everything you do, providing proactive, high-quality support and ensuring a positive overall experience
• Manage and grow relationships with enterprise accounts, navigating complex organizational structures and multiple stakeholders
• Understand and clearly articulate the value of our product for each customer, aligning solutions to their business goals and success metrics
• Identify account expansion opportunities and collaborate with internal teams to drive them to completion
• Develop deep product knowledge to quickly and effectively address customer questions and challenges
• Onboard new clients across a variety of use cases, ensuring a smooth and successful transition to our platform
• Track tasks and deliverables carefully to ensure timely follow-through and execution
• Work closely with Project Managers and the Development team to keep initiatives on track and support on-time delivery
• Maintain a strong understanding of our solutions and content, educating customers on the most relevant features and functionality for their specific business needs
• Partner with Sales Engineers to synthesize data, clarify requirements, and translate complex ideas into actionable input for the Development team

About You

• 6+ years of experience in customer-facing positions
• Experience working with enterprise customers, including managing complex accounts and multiple stakeholders
• A strong track record of delivering exceptional, high-impact customer experiences, ideally within a SaaS or technology-driven product environment
• Demonstrated project management expertise, with the ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced, evolving environment
• Excellent communication and collaboration skills, paired with genuine curiosity and a proactive approach to problem-solving
• A solid analytical mindset and comfort working with data to inform decisions, aligned with a data-driven company culture
• A startup-oriented mentality, including adaptability, ownership, and the ability to thrive amid change and ambiguity

Nice to have

• Previous experience working with marketing agencies or media teams, especially managing multiple stakeholders across different client accounts.
• Familiarity with marketing data ecosystems (paid media, organic, CRM, analytics tools) and how data flows across platforms.
• Basic understanding of data concepts such as APIs, ETLs, data warehouses, or data visualization tools (hands-on experience not required, but a plus).
• Ability to manage ambiguity and adapt as processes, products, and customer needs evolve.

What We Offer:

• Remote-first environment
• Strong product/market fit: marketing data product for US-based enterprises
• 20 working days of PTO per year
• US holidays and additional days off
• Extremely fun & open startup environment
• Professional development reimbursement