Key Facts

Remote From:

Anywhere

Full time

English

Hard Skills

Other Skills

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Strategic Thinking
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Business Acumen
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Problem Solving
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Negotiation
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Consulting
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Prioritization
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Teamwork
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Executive Presence
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Communication

Roles & Responsibilities

Proven ability to manage and grow client relationships
Strong understanding of healthcare revenue cycle
Experience in discovery, scoping, or solution design
Experience with Salesforce, Gong, or similar tools

Requirements:

Own a portfolio of clients, drive retention and expansion, and build trusted partnerships beyond vendor relationships
Identify, create, and close expansion opportunities; lead conversations that move clients forward
Run flawless kickoff meetings aligning scope, timelines, stakeholders, and success metrics; anticipate risks and build confidence
Partner with Sales to scope and win new business; lead discovery and design services solutions that deliver measurable outcomes

AAPC

About AAPC

AAPC was founded in 1988 to provide education and professional certification to physician-based medical coders and to elevate the standards of medical coding by providing student training, certification, ongoing education, networking, and job opportunities. Since then, AAPC has expanded beyond coding to include training and credentials in documentation and coding audits, regulatory compliance, and physician practice management. AAPC's membership includes over 200,000 healthcare professionals worldwide, of which more than 100,000 are certified. AAPC has the largest network of billing, coding, auditing, and practice management professionals. We provide a suite of software and services that support healthcare organizations with training, accreditation, and the tools necessary to ensure revenue optimization. Learn more at this link: https://www.aapc.com/business/auditing-and-coding-services.aspx AAPC certifications encompass the entire business side of provider care, with physician coding (CPC®), hospital outpatient facility (COC®), hospital inpatient facility (CIC®), risk adjustment coding (CRC®), payer perspective coding (CPC-P®), practice management (CPPM™), and more. All certifications demonstrate a hands-on, working knowledge to support cleaner claim submissions, faster reimbursement, fewer denials, and better run practices. Specialty coding credentials are currently offered in 20 different fields of expertise. AAPC offers continuing education for all credentials through local chapters, workshops, webinars, a monthly newsmagazine (Healthcare Business Monthly), other publications, and conferences.

Founded: 2018

Company size: 51 - 200

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Job description

This can be a Remote or Hybrid role

This Role Is Not for Everyone

AAPC Services is scaling, and we are looking for a very specific type of person.
This is not a maintenance role. This is not a “keep clients happy” role.
This is a growth seat.
You will own relationships, shape solutions, and directly influence revenue. You will be expected to think like an operator, act like a consultant, and partner like a trusted advisor.
You will sit between Sales and Delivery and make both better.
If you are the type of person who wants clear instructions and a narrow scope, this is not your role.
If you want ownership, visibility, and the ability to materially impact outcomes, keep reading.

What You Will Own

Growth Within Accounts

Own a portfolio of clients and be accountable for retention and expansion
Build relationships that go beyond vendor and become trusted partner
Identify, create, and close expansion opportunities within your accounts
Lead conversations that move clients forward, not just update them

Flawless Client Kickoffs

Run kickoff meetings that set a high standard from day one
Align scope, timelines, stakeholders, and success metrics with precision
Anticipate risks before they become problems
Create immediate confidence that AAPC knows exactly what it is doing

Solution Design and Deal Shaping

Partner with Sales to scope and win new business and expansions
Lead discovery that uncovers root problems, not just surface symptoms
Design services solutions that are both compelling and executable
Translate complex operational challenges into clear, valuable solutions
Ensure what we sell delivers measurable outcomes

Trusted Advisor Mindset

Bring perspective, not just participation
Challenge clients when needed and guide them toward better outcomes
Connect data, performance, and strategy in a way clients understand
Make AAPC difficult to replace

What Makes You Different

You do not wait to be told what to do
You are comfortable in high-stakes conversations
You think commercially, not just operationally
You can zoom out to strategy and zoom in to execution
You take full ownership of outcomes

What You Bring

Proven ability to manage and grow client relationships
Strong understanding of healthcare revenue cycle
Confidence presenting to and advising executive stakeholders
Experience in discovery, scoping, or solution design
Ability to balance multiple priorities
High standards for yourself and your work

Strong Signal Experience

Experience in consulting, services, or Sales Engineer roles
Background in coding, billing, auditing, or compliance
Certifications such as CPC, CRC, CPMA, or CPB
Experience with Salesforce, Gong, or similar tools

Why This Role Exists

AAPC Services is growing quickly, and our clients are asking for more from us. More insight. More partnership. More impact.
We need people who can operate at that level.

What You Get

Real ownership, not just responsibility
Direct visibility into meaningful work and outcomes
Ability to influence both sales and delivery
A team that values performance, not politics

The Bottom Line

If you are driven, commercially minded, comfortable owning outcomes, and motivated by impact, you will do very well here.
If not, you probably will not enjoy this role.

AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

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