Key Facts

Remote From:

Full time

Mid-level (2-5 years)

Spanish, English

Hard Skills

Customer Data Management Client Services Phone Screening Business Communication Notetaking Inbound Calls Internet Services Legal Research Operational Excellence

Other Skills

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Spreadsheets
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Scheduling
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Communication
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Multitasking
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Time Management
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Teamwork
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Patience
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Proactivity
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Customer Service
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Detail Oriented
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Prioritization
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Social Skills

Roles & Responsibilities

Must be bilingual (English/Spanish) with written and verbal proficiency
At least 2 years of experience doing intake for US Immigration or Criminal defense
Great interpersonal skills with patience and proactive issue resolution
Ability to manage multiple responsibilities with strong time-management and prioritization

Requirements:

Handle inbound calls, screen prospective clients, and schedule attorney-client consultations
Track and monitor potential new client inquiries and leads via email, internal referrals, and phone referrals
Log client information accurately in the firm's software database and assist with opening new cases
Assist attorneys with administrative tasks including drafting emails, transcribing notes, researching legal documents, and creating spreadsheets

The United Firm | La Liga Defensora, APC

About The United Firm | La Liga Defensora, APC

The United Firm | La Liga Defensora, A.P.C, a premier law firm headquartered in the heart of Los Angeles, operates alongside our companion branches throughout California, Nevada, Arizona, Florida, and Illinois. While our primary practice areas are immigration, criminal defense, and personal injury, our experienced and dedicated team of attorneys also has strong foundations in many diverse areas of law. We are known for our zealous advocacy, and our clients recognize us as compassionate, caring, and committed to guiding them through the complexities of the legal system. We employ a substantial support staff that assists our attorneys in the field and ensures that every call to the office is answered and every client concern addressed. Despite our unwavering dedication to superior legal work and outstanding customer service at a competitive price, our offices remain energized and vibrant. Our company’s mission and the ethos of our employees are to ensure, to the absolute best of our ability, that each valued client receives the same focused and personalized attention, along with our unwavering dedication to providing premier legal services. Thanks to the size of our firm, our team of attorneys can exchange ideas, inspire one another, and collaboratively solve challenges. Our success is built on teamwork and a strong commitment to exceptional customer service. We are always eager to welcome individuals who are passionately devoted to the practice of law and the advocacy of those in need.

Founded: 2018

Company size: 501 - 1000

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Job description

The United Firm is looking to hire an experienced Intake Virtual Assistant with a desire to grow within the legal industry. The Intake Virtual Assistant will be the first point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained. This position must be staffed by an individual who is business development oriented and works well with people. We ask that you have a strong customer service background and possess the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls.

Responsibilities

Handling inbound phone calls, setting appointments, and screening prospective clients before scheduling an attorney-client consultation
Track and monitor potential new client inquiries and leads (email, internal, and phone referrals)
Assists with answering customer inquiries and problems by routing customers to the proper contact and/or department
Accurately log client information in our software database system
Assist attorneys with administrative tasks related to opening new cases and maintaining databases
Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets.

Qualifications

Must be bilingual (English/Spanish) with written and verbal proficiency
At least 2 years of experience doing intake for US Immigration or Criminal defense.
Great interpersonal skills, extending patience when working with individuals and proactive when issues arise.
Ability to maintain several responsibilities at once and time-management skills, prioritizing high- and low-level demands adequately

The United Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.

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