Key Facts

Remote From:

Fixed term

Mid-level (2-5 years)

English

Hard Skills

Patient Onboarding Airtable Process Optimization KPI Reporting Layered Process Audit Email Management Analytics Employee Onboarding Process Management Pipeline Planning Organizational Structure Stakeholder Engagement

Other Skills

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Google Sheets
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Video Conferencing
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Time Management
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Detail Oriented
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Verbal Communication Skills

Roles & Responsibilities

3+ years of experience in onboarding or a high-level operational role
Startup environment experience with ability to build and scale 'v1' processes
Strong data fluency with Airtable, Looker, and Google Sheets; ability to interpret metrics
Sophisticated verbal and written communication; comfortable engaging with MDs, DOs, and NPs

Requirements:

Lead the clinical hand-off, transitioning clinicians from credentialing to active onboarding and training workflows.
Drive 90-day ramp execution by guiding clinicians through a 30/60/90-day plan to achieve productivity and quality milestones.
Audit and optimize the onboarding funnel to remove bottlenecks and reduce time-to-activation for new providers.
Provide high-touch, timely communication and monitor clinician success metrics, translating data into workflow improvements.

Wheel

Healthtech: Health + Technology

About Wheel

Wheel is the leading virtual care platform, empowering organizations and clinicians to deliver exceptional consumer-centric care experiences. With new virtual care options emerging, consumers are demanding more. Organizations have an opportunity to drive revenue, reduce delivery costs, and expand access to healthcare with virtual care that customers love. Wheel integrates with existing systems and has everything organizations need to deliver care, from quality clinicians providing white-labeled services to a configurable experience that’s optimized for the consumer.Clinicians have the ability to reach more patients, working flexibly and in an innovative new way. We empower clinicians to deliver the highest-quality virtual care on your terms. Plug in to a variety of virtual care companies and work with a diversity of conditions and treatment areas – without the hassle of finding the partners yourself.Having already raised over $200 million in funding through top investors, including Lightspeed Venture Partners, Tiger Global, Coatue, and Salesforce Ventures, Wheel is, well, on a roll. We’re powering the most innovative companies in healthcare and racking up accolades like being named to Forbes’ Next Billion-Dollar Startups and Built In’s Best Remote-First Places to Work. But our work is far from over. Embracing the full potential of virtual care is a challenging transition for a complex industry. We’re looking for bright, driven minds to help us solve problems and explore new possibilities for our platform.Become a Wheelie and use your skills to positively impact the health of millions. You’ll work alongside some of the most thoughtful go-getters in tech, at a company where care isn’t just our business, it’s our ethos. We value empathy, trust, and collaboration, with a healthy dose of tenacity and speed. Check out our careers page for our latest openings and join us in putting great care within everyone’s reach.

Company type: Scaleup

Industry: Healthtech: Health + Technology

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

Location: Remote (USA)
Department: Provider Operations
Reports to: Provider Operations Manager
Job Type: 1099 Contractor - Full-Time (40 hours per week; 4 month contract)

Provider Operations Associate (Contract)

Wheel Medical Group is seeking a high-velocity Provider Ops Associate to join our team as a full-time (40 hours/week) 1099 contractor. This role is for a dedicated operator who will own the clinician journey from the moment they begin onboarding through their first 90 days of active patient-facing practice.

About Wheel Medical Group

Wheel Medical Group is a physician-owned professional corporation that serves patients across the United States; evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.

About the Role

The Provider Ops Associate is the primary driver of clinician "ramp-up." Once our credentialing team clears a clinician, you take the baton to ensure they are trained, integrated, and performing at peak capacity.

This is a hands-on execution role for a startup veteran who loves data-driven workflows and elite-level professional communication.

What You'll Do:

The Clinical Hand-off: Seamlessly transition clinicians from the credentialing phase into their active onboarding and training workflows.
90-Day Execution: Guide clinicians through a structured 30/60/90-day success roadmap, ensuring they hit specific productivity and quality milestones.
Process Optimization: Constantly audit the onboarding funnel to identify and remove bottlenecks, reducing the "time-to-activation" for new providers.
Data Interpretation: Monitor and report on clinician success metrics. You will be expected to interpret trends in engagement and performance data to suggest (and implement) workflow improvements.
High-Touch Communication: Act as the direct point of contact for clinicians in their first 3 months, providing clear, concise, and professional guidance via email and video.

Who You Are:

Experience: 3+ years of dedicated experience in Onboarding, or a high-level Operational role.
Startup Grit: You have worked in a fast-paced startup environment and are comfortable with rapid pivots and building "v1" processes.
Exceptional Operator: You are a "doer" who finds satisfaction in checking boxes, improving efficiency, and maintaining an organized pipeline.
Data Fluency: Strong ability to pull insights from Airtable, Looker & Google sheets to inform your decisions
Communication: Sophisticated verbal and written skills; you are comfortable engaging with MD, DOs and NPs as a professional peer.

Nice to have: Past experience working in a healthcare environment & company.

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

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