Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Patient Positioning Care Management Care Coordination Patient Education And Counseling Aftercare Transportation Management Patient Education And Counseling Case Management Tools Self Care Electronic Referrals Financial Aid Counseling Symptom Management Stakeholder Communications Cross-Functional Collaboration Group Therapy Clinical Documentation Medication Therapy Management Electronic Health Record Applications Online Communication

Other Skills

•
Microsoft Office
•
Microsoft Excel
•
Scheduling
•
Non-Verbal Communication
•
Time Management
•
Teamwork
•
Organizational Skills
•
Social Skills

Roles & Responsibilities

Education: Bachelor's Degree in Clinical Social Work, Healthcare Management, Related Field of Study or equivalent years of experience required
Experience: 1-2 years as a Patient Navigator Assistant in Social Work, Case Management or related field, preferably in a clinical setting
Knowledge, Skills and Abilities: Strong knowledge of healthcare resources, community services, and patient advocacy
Skills: Excellent written and oral communication and interpersonal skills; ability to collaborate with healthcare professionals across multiple disciplines; strong organizational and time management skills; familiarity with electronic health records and case management software, Excel, and Microsoft applications

Requirements:

Advocate for patients ensuring their needs and preferences are considered in the care planning process
Serve as a liaison between patients, healthcare providers, and other relevant stakeholders
Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, medication management, symptom triage, lab and follow-up plans
Assist patients in understanding and adhering to their care plans

Brigham and Women's Hospital

About Brigham and Women's Hospital

Boston's Brigham and Women's Hospital (BWH) is an international leader in virtually every area of medicine and has been the site of pioneering breakthroughs that have improved lives around the world. A major teaching hospital of Harvard Medical School, BWH has a legacy of excellence that continues to grow. With two outstanding hospitals, over 150 outpatient practices, and over 1,200 physicians, we serve patients from New England, throughout the United States, and from 120 countries around the world. The BWH name is a reflection of our history. In 1980 three of Boston’s oldest and most prestigious Harvard Medical School teaching hospitals - the Peter Bent Brigham Hospital, the Robert Breck Brigham Hospital, and the Boston Hospital for Women – merged to form Brigham and Women’s Hospital. As a national leader in improving health care quality and safety, we have helped to develop some of the industry’s best practices including computerized physician order entry (CPOE) to prevent medication errors. The CPOE is now a nationally-accepted safety practice. The BWH Biomedical Research Institute (BRI) is one of the most powerful biomedical research institutes in the world and the second largest recipient of National Institutes of Health (NIH) funding among independent hospitals in the United States. BWH has long had great success in research as measured by the number of important discoveries made, the size and scope of its research portfolio and the volume of publications annually. BWH is a training ground for physicians, nurses, and allied health professionals. We have 1,100 trainees in over 140 of the most sought after training programs in the world, and also host Harvard Medical School students in rotations throughout our programs. As our global health services expand, our clinical trainees have rich opportunities to contribute and learn in challenging environments around the world. Brigham and Women's Hospital is an EEO, AA, VEVRAA Employer.

Founded: 2018

Company size: 10001

Website LinkedIn See all jobs →

Job description

Site: Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Responsible for working closely with patients and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.

Essential Functions

-Advocate for patients ensuring their needs and preferences are considered in the care planning process.
-Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
-Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, medication management, symptom triage, lab and follow-up plans.
-Assist patients in understanding and adhering to their care plans.
-Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
-Educate patients about their medical conditions, treatment options, and self-care strategies.
-Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
-Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

Qualifications

Education

Bachelor's Degree Clinical Social Work, Healthcare Management, Related Field of Study or equivalent years of experience required

Experience

1 - 2 years of experience as a Patient Navigator Assistant in Social Work, Case Management or related field preferably in a clinical setting preferred

Knowledge, Skills and Abilities

Strong knowledge of healthcare resources, community services, and patient advocacy.
Excellent written and oral communication and interpersonal skills.
Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
Strong organizational and time management skills.
Familiarity with electronic health records and case management software, excel, Microsoft applications

Additional Job Details (if applicable)

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Ready to apply?

APPLY

Share ·