English-Spanish Bilingual Customer Service Representative US Hours

Job Description: English-Spanish Bilingual Customer Service Representative (Remote, Honduras)

We are seeking a dedicated English-Spanish Bilingual Customer Service Representative to support customers in the U.S. market. This is a full-time remote position for candidates based in Honduras, requiring flexibility for weekend coverage or rotating shifts as needed. The ideal candidate will be a native-level Spanish speaker with fluent English, strong communication skills, and at least one year of online customer service experience. Preference will be given to candidates with eCommerce or technical support backgrounds.

Key Responsibilities:
- Provide customer support in both Spanish and English via online channels such as email, live chat, tickets, or other digital platforms.
- Assist customers with order issues, account concerns, product questions, delivery follow-up, after-sales support, and general service inquiries.
- Deliver professional, efficient, and customer-focused service to U.S.-based customers.
- Accurately document customer interactions and follow internal service processes.
- Escalate complex issues to internal teams when necessary.
- Maintain service quality, response efficiency, and customer satisfaction standards.

Requirements:
- Native-level Spanish proficiency.
- Fluent English with clear pronunciation and no obvious accent barriers.
- Minimum of 1 year online customer service experience.
- Ability to work U.S. business hours.
- Availability for 8 hours per day, 5 days per week.
- Willingness to work weekends or rotating shifts as business needs require.
- Strong communication, problem-solving, and customer-handling skills.
- Stable internet connection and suitable remote working environment.

Preferred Qualifications:
- Experience supporting eCommerce customer service workflows.
- Previous technical support experience.
- Familiarity with CRM systems, ticketing tools, live chat platforms, or order management systems.
- Experience serving international customers, especially those in the U.S. market.

What We Offer:
- Full-time remote opportunity.
- Stable work schedule with international service exposure.
- Opportunity to grow in bilingual customer support operations.
- Professional and supportive remote work environment.

Application:
Please send your resume to: hr@callnovo.com

Remote Note:
Open to candidates across Honduras.