Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

French, English

Hard Skills

Care Coordination Outbound Calls Employee Onboarding Microsoft Dynamics CRM Process Management Call Center Experience Compliance Management Diversity Equity And Inclusion Initiatives Microsoft Dynamics CRM Organizational Structure Internal Documentation

Other Skills

•
Customer Service
•
Reliability
•
Communication

Roles & Responsibilities

Fluent in Haitian Creole, French, and English (verbal and written)
Prior experience in call center, customer service, or patient coordination roles
Comfortable with high call volumes and structured workflows
Strong communication and documentation skills

Requirements:

Conduct outbound calls to Haitian Creole-speaking members and caregivers
Assist with intake follow-ups and new referral onboarding
Reinforce program expectations and visit schedules
Confirm daily visits and address no-shows

Job description

**Job Title:** Haitian Creole Care Coordination Specialist
**Location:** Remote (Home-based in Haiti only)
**Employment Type:** Full-Time (40 hours/week)
**Work Schedule:** 9:00 AM to 5:00 PM EST (flexible if needed)

**Position Overview:**
We are seeking an individual freelancer (not an agency or BPO) based in Haiti to join our team as a Care Coordination Specialist. The specialist will support Haitian Creole-speaking members and caregivers through outbound calls, intake follow-ups, and new referral onboarding. This role is essential in reinforcing program expectations, confirming daily visits, addressing no-shows, and performing compliance follow-ups for at-risk members. All interactions must be documented in the CRM system, with SMS or WhatsApp follow-ups sent as appropriate.

**Key Responsibilities:**
- Conduct outbound calls to Haitian Creole-speaking members and caregivers
- Assist with intake follow-ups and new referral onboarding
- Reinforce program expectations and visit schedules
- Confirm daily visits and address no-shows
- Perform compliance follow-ups for at-risk members
- Document all interactions in the CRM system
- Send SMS or WhatsApp follow-ups when appropriate

**Required Qualifications:**
- Fluent in Haitian Creole, French, and English (verbal and written)
- Prior experience in call center, customer service, or patient coordination roles
- Comfortable with high call volumes and structured workflows
- Strong communication and documentation skills

**Preferred Qualifications:**
- Experience in healthcare, home care, or Medicaid-related programs
- Familiarity with CRM systems
- Experience working with remote teams

**Additional Preferences:**
- Reliable and organized
- Comfortable in a fast-paced, process-driven environment
- Experience supporting underserved or diverse populations is a plus
- Stable internet connection and a backup generator required

**Application Requirements:**
- Submit resume
- Provide contact information
- Indicate expected salary range