Key Facts

Remote From:

Full time

Spanish, English

Hard Skills

Billing Customer Success Management Customer Retention Zepto Salesforce Case Management Tools Escalation Management Customer Analysis Payment Processing Microsoft Dynamics CRM Call Center Experience Customer Centricity

Other Skills

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Microsoft Office
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Collaboration
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Communication
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Solutions Focused
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Empathy
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Willingness To Learn

Roles & Responsibilities

Fully bilingual/native-level Spanish and English communication
Knowledge of the United States credit industry (credit cards, lines of credit, personal loans)
Excellent communication skills with a solution-oriented, empathetic mindset
Proficiency with TCP's technology stack (Microsoft Suite, Salesforce, ZOHO, Hodu) and ability to maintain customer records in a remote work environment

Requirements:

Handle customer inquiries via phone, email, and chat per SOPs; log, review, and follow up on requests; escalate issues as needed
Use TCP's tools (Microsoft Suite, Salesforce, ZOHO, Hodu) to manage interactions and update customer records; investigate and provide accurate solutions
Address billing and collections inquiries (payment plans, account balances, overdue payments); clarify charges, generate statements, process billing adjustments; manage service cancellations with retention strategies
Achieve KPIs for client-facing time, call quality, and occupancy, and apply retention strategies during interactions

The Credit Pros

Financial Services

About The Credit Pros

The Credit Pros is an Inc.5000 technology-enabled credit repair organization. Staffed by a team of experienced professionals who are eager and passionate. The Credit Pros helps clients to remove erroneous credit information from consumer credit reports. The Credit Pros Intl is BBB Accredited with an "A" rating. Accolades: Inc. 5000 Fastest Growing Private Companies in America, Inc Magazine, 2018 SmartCEO Technology Future 50, 2017 Inc. 5000 Fastest Growing Private Companies in America, Inc Magazine, 2017 Best Places to Work in NJ, Best Places To Work in NJ, 2017 Inc. 5000 Fastest Growing Private Companies in America, Inc. Magazine, 2016 Axial Growth 100, Axial, 2016 Entrepreneur 360™ Best Privately-Owned Businesses in America, 2016 Inc. 5000 Fastest Growing Private Companies in America, Inc Magazine, 2015 Inc. 5000 Fastest Growing Private Companies in America, Inc Magazine, 201

Company type: SME

Industry: Financial Services

Founded: 2018

Company size: 51 - 200

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Job description

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:

Unlock Your Potential in the Thriving Credit Industry!

Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.

About Us:

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As a billingual (Spanish & English) client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing:

Handle customer inquiries via phone, email, and chat per SOPs.
Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
Escalate and assign issues to relevant departments as needed.
Log, review, and follow up on customer requests and resolutions.
Investigate, research, and provide accurate solutions.
Maintain and update customer records during interactions.
Achieve KPIs for client-facing time, call quality, and occupancy.
Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
Clarify charges, generate statements, and process billing adjustments.
Handle service cancellations, applying retention strategies and resolutions.
Complete cancellations training and apply retention strategies as part of daily responsibilities.

Requirements

What we are looking for:

Fully Billingual/Native in Spanish & English communication.
Start Date: April 13, 2026
Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.

Works Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training
Knowledge of the United States credit industry including credit cards, line of credit, personal loans

Customer first orientation and being empathetic to their needs

Excellent communication skills and solution-oriented mindset

Hunger to learn and equip self with TCP’s technological suite

Benefits

What’s in it for you:

An opportunity to become a part of leading US based credit repair service provider

Fulltime-Permanent role

100% Remote Work + Great Work Environment

Base Salary: $5.5/hr or $953/month minimum
Paid Training: 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time)

Employee development, Management training, coaching & upskilling.

Flexible Accruing Paid Time Off

Company Holidays

Birthday Time Off

Eligible for health benefits after one (01) year of association

Join Our Team:

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Ready to apply?

APPLY

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