Property Operations & Guest Experience Coordinator (012-728)

​​Looking for Philippines-based candidates

Job Role: Property Operations & Guest Experience Coordinator

Compensation range: $1,500 AUD - $2,000 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.*

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home.

Who The Client Is: Our client is a boutique property management and real estate services provider focused on helping property owners maximize returns while delivering positive rental experiences. They offer end-to-end management solutions, including leasing, tenant support, and flexible strategies across both long- and short-term rentals, supported by a hands-on and service-driven team.

Role Overview: We’re hiring a proactive Property Operations & Guest Experience Coordinator to manage guest and owner communications across PMS, OTA platforms, and email, ensuring timely responses with no backlog. You’ll handle enquiries, check-ins, verifications, and in-stay issues, while monitoring cleaning reports and coordinating operational tasks and escalations. This is not a basic admin role—you’ll take full ownership of operations during your shift, requiring strong communication skills, real-time multitasking, problem-solving, and reliability.

Key Responsibilities:

• Manage all guest and owner communication (PMS, OTA platforms, email)
• Monitor inboxes and ensure no backlog during shift
• Handle guest enquiries, check-ins, and in-stay issues
• Review guest verifications and issue access details
• Monitor cleaning reports and flag any issues
• Coordinate basic operational tasks and escalations

Additional Tasks (Lower Priority; completed during quieter periods)

• Drafting guest review responses
• General admin and system updates

Requirements

• Strong written and spoken English
• Experience in customer service, hospitality, or short-term rentals
• Comfortable managing multiple tasks in real time
• Confident making outbound calls when needed (not a call centre role)
• Reliable and consistent (very important)

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)