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Medical Office Assistant

Roles & Responsibilities

  • High School diploma/GED or 10 years of work experience
  • At least one year of related experience
  • Basic Life Support Healthcare Provider (BLS HCP) certification within 90 days of employment
  • Ability to perform phlebotomy and other clinical duties as trained and competency-based

Requirements:

  • Assist provider with patient exams, prepare exam rooms for procedures, and monitor pharmaceutical sample cabinets for expiry items
  • Maintain patient records by verifying demographics, updating insurance and guarantor information, and filing/scanning documents into the correct chart
  • Coordinate patient care by notifying patients of test results, scheduling testing/procedures/referrals, and handling calls and messages promptly
  • Support billing and administrative tasks, including collecting and posting payments, balancing cash drawer, updating patient financial information, and entering charges and insurance information into the system

Job description

It's more than a career, it's a calling.

IL-REMOTE

Worker Type:

Regular

Pay Range:

$18.00 - $24.62

Pay Rate Type:

Hourly

SSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law.

Job Summary:

Aids the provider in providing quality patient care specific to the age of the patient population served in the practice. Ensures that quality care is provided in an efficient and safe manner, consistent with the office's standard of care and following office protocol.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

  • Routinely assists provider with patient exams, prepares exam rooms for specific procedures. Accurately maintains appropriate log books and monitors pharmaceutical sample cabinets for expired items.
  • Maintains patient medical record by verifying patient information upon each visit including: last name, address, insurance information, and guarantor, filing/scanning all documents into the correct patient's medical record and in the proper location, and providing new patients with required registration forms for completion.
  • Aids in the care of the patient by notifying patients of normal test results, returning patient phone calls, scheduling patients for testing, procedures, and referral appointments in a timely manner.
  • Collects clinical information by interviewing patient at each visit and recording in medical record, preparing reports for provider to review, collecting clinical information from agencies, referring providers, hospital department, and properly documenting in medical record.
  • Routinely services patients by supplying correct information to insurance companies, maintaining confidentiality of patient information at all times, and releasing patient information only if appropriate consent is obtained.
  • Performs clinical duties by obtaining vital signs and accurately documenting in medical records, collecting and processing specimens, and performing phlebotomy skills as indicated by completion of training and competency.
  • Maintains exam rooms by cleaning and stocking rooms as necessary, ordering supplies, preparing non-disposable instruments for sterilization.
  • Schedules patient appointments/rescheduling and cancelling appointments as necessary. Processes incoming phone calls, by answering promptly and directing call to appropriate person. Takes accurate messages and delivers message or tasks to appropriate person.
  • Assists in the billing process by collecting and posting payments for services, balancing cash drawer by counting cash on a daily basis, preparing superbills with proper information prior to appointment, updating financial and personal information of patient at each visit and as requested, entering correct insurance and demographic information into computer at each visit, and entering hospital and office charges, if applicable.
  • Works in a constant state of alertness and safe manner.
  • Performs other duties as assigned.

EDUCATION

  • High School diploma/GED or 10 years of work experience

EXPERIENCE

  • One year experience

PHYSICAL REQUIREMENTS

  • Constant standing and walking.
  • Frequent use of hearing and speech to share information through oral communication.
  • Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent reaching, gripping, and keyboard use/data entry.
  • Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements.
  • Occasional use of vision to judge distances and spatial relationships.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Occasional lifting/moving patients.
  • Occasional use of smell to detect/recognize odors.
  • Occasional driving.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

Resuscitation Certification Requirement: Basic Life Support Healthcare Provider (BLS HCP) required within 90 day of employment. Other resuscitation certifications may be required dependent on department.

Work Shift:

Day Shift (United States of America)

Job Type:

Employee

Department:

6650090165 Freeport Eye Care

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

  • Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

  • Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

  • Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

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