Associate Product Documentation Specialist

We are hiring an Associate Product Documentation Specialist in BlueCare at BCBST!​

The Associate Product Documentation Specialist plays a critical role in ensuring BlueCare Tennessee’s member materials and digital content meet TennCare, NCQA, accessibility, and regulatory standards. This position owns the creation, review, and approval coordination for highly regulated member documents across mail, web, and digital channels. This position is a great fit for someone who is detail‑oriented, compliance‑minded, and comfortable managing high‑volume, deadline‑driven work where accuracy and follow‑through are essential. This role is high‑volume, task‑based work managing hundreds of regulated materials and updates annually.

Success in this role requires skills with regulated or compliance-driven content, strong attention to detail, comfort with deadlines, and familiarity with accessibility or healthcare content. In addition, it is very important for this individual to master CRA timelines and requirements, manage multiple approvals, maintain audit-ready documentation, and balance speed with accuracy.

Notes:

• Sponsorship is not available for this role.
• We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members. 

Job Responsibilities

• Oversee the creation, review, and fulfillment of member and provider communications, ensuring benefit information is accurate and delivered within designated deadlines.
• Act as the department liaison with key functional groups to maintain open communication regarding plan design changes, administrative updates, and compliance requirements.
• Ensure all product documents meet regulatory standards and organizational guidelines, incorporating industry best practices and competitive insights.
• Conduct thorough reviews of plan materials to verify accuracy, consistency, and clarity before distribution.
• Identify opportunities to streamline document workflows and enhance efficiency in production and fulfillment processes.

Job Qualifications

Education

• Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment

Experience

• 3 years - Marketing and/or communications experience required
• 2 years - Project management, account management or similar experience required
• Experience in a member/customer-focused position is required.
• Experience in the healthcare industry preferred

Skills\ Certifications

• Strong attention to detail and organizational skills
• Proficiency in document management systems
• Knowledge of healthcare regulations and compliance standards preferred

N/A

Number of Openings Available

Worker Type:

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Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.