Key Facts

Remote From:

Full time

95 - 110K yearly

English

Hard Skills

Device Management Config Files Escalation Management Configuration Management Policy Enforcement Performance Systems Analysis Distribution Center Operations Root Cause Analysis Application Deployment Windows Server Update Services Help Desk Support Integrated Reporting Health Screenings Endpoint Security Device Management Customer Experience Improvement Problem Management Training Workshop Internal Documentation

Other Skills

•
Teamwork

Roles & Responsibilities

15 years of IT experience
10+ years of experience with SCCM (Configuration Manager) and Microsoft Intune
Experience supporting enterprise customers and large-scale environments (e.g., F1000 companies)

Requirements:

Provide Tier 3 support for SCCM and Intune environments and guide customers through end-to-end troubleshooting
Investigate and resolve deployment, configuration, and policy requests for SCCM (applications, task sequences, driver packages, SUGs, boundaries, distribution points) and Intune (device compliance policies, configuration profiles, Autopilot, co-management)
Support enrollment and management of mobile devices (iOS, Android, Windows 10/11) and mobile app deployment via Intune
Assist with transitioning workloads from SCCM to Intune, analyze logs/diagnostics to identify root causes, document resolutions and best practices; participate in workshops, health checks, and post-implementation reviews

JDA TSG

About JDA TSG

JDA TSG is a preferred global strategic and outsourcing partner of some of the biggest brands in the world. Our team of experts provides new perspectives and solves your most critical operational challenges. Our mission is to deliver services that are effective, agile and scalable, designing every engagement to address your organization’s unique environment. The result is efficient operations, simplified complex programs, and a flexible strategy provides space for business agility. Founded in 2011, our team meets you where you are to deliver a plan of action of combined people, process, and technology that drives exceptional outcomes across talent acquisition and operational process improvement.

Company type: SME

Founded: 2018

Company size: 501 - 1000

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Job description

Overview:

We have immediate opportunities for Intune + MECM Expert) to join our team working as Customer Engineers (CE’s) to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.

A CE’s time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE’s support and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of MECM initiatives.

Responsibilities:

As an MECM/Intune SME, you will be responsible for providing support as well as end-to-end guidance and troubleshooting of MECM/Intune
- Windows10/11imaging, Windows updates for business, CO-Management, Desired Configuration Management, Reporting, Autopilot, Compliance/Configuration Policies application creation via MECM/Intune and best practice around both MECM and Intune.
Core Skills MECM/Intune include:
- Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments
- Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance
Investigate and resolve requests related to:
- SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation
- Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup
- Support mobile device management (MDM) requests, including:
- Enrollment and management of iOS, Android, and Windows 10/11 devices
- Mobile app deployment via Intune (store apps, LOB apps, and web links)
- Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
- Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
- Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficiently.
- Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context
- Document support requests, investigation steps, resolutions, and known best practices.
- Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required
Standard Product Work Shops - Training
In-Depth Product Reviews - White Board (Chalk Talk) Sessions
Health Checks / Assessments
Post Operational Review of Product Implementations
Product Upgrade / Migration Assessments
Systems Performance Reviews
Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management