Key Facts

Remote From:

Full time

45 - 64K yearly

English

Hard Skills

Industry Trend Analysis Compliance Management Dispute Management Cross-Functional Collaboration KPI Reporting Digital File Management Case Management Systems Lending Procedures Data Entry Digital File Management Exception Handling Stakeholder Communications Digital File Management Auditing Dispute Management Organizational Structure

Other Skills

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Communication
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Multitasking
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Time Management
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Teamwork
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Detail Oriented

Roles & Responsibilities

3+ years of experience in operations, support, or administrative roles
Experience in lending, financial services, or handling complaints/disputes
Strong organizational and multitasking skills
Excellent communication and attention to detail

Requirements:

Own intake, tracking, and coordination of lender complaints and disputes; manage Jira workflows; coordinate across lenders, account managers, contractors, and internal teams; gather documentation and ensure timely, accurate responses; monitor open/aging tickets
Track and organize complaints to identify trends and provide monthly summaries to support contractor performance reviews
Assist with lender billing, data entry, and lender setup processes; respond to internal lender-related inquiries and maintain accurate records
Ensure day-to-day work aligns with internal procedures and lender requirements; identify missing information or process inconsistencies; support documentation updates and audit preparation

Modernize

Marketing & Advertising

About Modernize

Here at Modernize, we’ve set out to create a fresh experience to connect contractors with homeowners looking to upgrade their home. Today we focus primarily on energy efficiency upgrades like solar panels, windows and roofing. Built on the strong foundation of Home Improvement Leads over the past 10 years, we work with the most professional contractors in the country, and touch millions of homeowners each year. The Modernize Team Our team is based right in the heart of downtown Austin, TX on Congress where we get to enjoy everything this wonderful city has to offer -- the amazing technology startup scene, SXSW, live music, fantastic restaurants, and best of all, the great people of Austin. We're looking for individuals who will thrive in our dynamic start-up environment. Those who enjoy using creativity to solve problems, and can work as part of a team, will thrive in our environment. It sounds cliché but at Modernize.com we work hard and play hard.

Company type: SME

Industry: Marketing & Advertising

Founded: 2018

Company size: 51 - 200

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Job description

Company Overview

At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Job Category

We are seeking a detail-oriented Disputes & Operations Analyst to support our Lender Operations team. This role is primarily responsible for managing complaints and disputes, while supporting day-to-day operational workflows and ensuring adherence to internal procedures and lender requirements.

The ideal candidate is highly organized, comfortable managing multiple priorities, and focused on accuracy and follow-through in a fast-paced environment.

Requirements

Dispute & Complaint Management

Own the intake, tracking, and coordination of lender complaints and disputes
Manage Jira workflows, ensuring tickets are properly created, updated, and resolved
Coordinate across lenders, account managers, contractors, and internal teams
Gather documentation and ensure timely, accurate responses
Monitor and follow up on open or ageing tickets

Reporting & Operational Support

Track and organize complaints to identify trends and repeat issues
Provide monthly summaries to support contractor performance reviews
Assist with lender billing, data entry, and lender setup processes
Respond to internal lender-related inquiries and maintain accurate records

Process & Compliance Support

Ensure day-to-day work aligns with internal procedures and lender requirements
Identify and flag missing information or process inconsistencies
Support documentation updates and audit preparation as needed

Requirements

3+ years of experience in operations, support, or administrative roles
Experience in lending, financial services, or handling complaints/disputes
Strong organizational and multitasking skills
Excellent communication and attention to detail
Ability to follow processes and work in a high-volume environment

Preferred

Experience with Jira or similar ticketing systems
Familiarity with dispute or complaint workflows
Experience working cross-functionally in a fast-paced environment

The expected salary range for this position is $45,000 USD to $64,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.

#LI-REMOTE

Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Please see QuinStreet’s Employee Privacy Notice here.

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