Handle call center duties, including receiving inquiries from the general public, real estate agents/brokers, and other agencies
Interface with customers via phone, email, and web-based applications to address queries and resolve issues
Use computerized systems for tracking, documenting, and troubleshooting customer interactions
Resolve 1st and 2nd tier/escalation customer service calls
Job description
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an Customer Service Representative (Remote) opportunity with trusted leader in title insurance, settlement services, and risk solutions, consistently recognized as one of the Fortune 100 Best Companies to Work For. They offer a culture of growth, stability, and innovation where employees are valued and supported in building long-term careers.
The Customer Service Representative (Remote)is responsible for the specific duties listed below.
Your specific duties will include:
Handle call center duties, including receiving inquiries from the general public, real estate agents/brokers, and other agencies.
Interface with customers via phone, email, and web-based applications to address queries and resolve issues.
Use computerized systems for tracking, documenting, and troubleshooting customer interactions.
Resolve 1st and 2nd tier/escalation customer service calls.
Verify account information and investigate customer issues.
Maintain accurate logs and records of customer interactions.
Collaborate with or interface with offshore call center teams as needed.
Required qualifications for the position include:
High School diploma or equivalent.
2+ years of customer service experience.
Proficiency in MS Office.
Strong verbal and written communication skills.
Attention to detail and adaptability.
Patience in handling customer concerns.
Pay Rate Range: $18.00 - $19.00 per hour.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
