Key Facts

Remote From:

New York (USA)

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

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Quality Assurance
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Communication
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Teamwork
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Analytical Thinking
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Problem Solving

Roles & Responsibilities

Bachelor's Degree in Computer Science, Information Technology, or related technical field.
8+ years of experience as a Product Owner or Business Analyst in telecom, call center, or customer engagement platforms.
2+ years of hands-on experience with Acqueon Dialer or outbound engagement platforms.
Strong understanding of campaign lifecycle management, lead segmentation, and dialer compliance rules.

Requirements:

Define and evolve the product vision and roadmap for Acqueon Dialer integration, aligning outbound campaign tools with the healthcare client's engagement strategy and embedding TCPA/HIPAA compliance into dialer configurations.
Translate outbound campaign objectives into actionable dialer configurations, oversee predictive, preview, and manual dialer modes, and leverage Acqueon analytics to inform enhancements and drive KPIs.
Serve as the liaison among internal IT, security, business teams, and Acqueon vendor stakeholders; translate business requirements into detailed user stories with measurable outcomes; promote best practices for contact strategies across campaigns.
Provide technical oversight for CRM integrations (e.g., Salesforce, Genesys Cloud); collaborate with developers and QA to maintain quality and minimize service disruptions; monitor system health and coordinate incident resolution.

Alta Technology Group

About Alta Technology Group

Better talent. Faster hires. When you need to hire, whether it’s for a contractor, contract to hire or a full-time addition to your team, you want the right candidate, fast. At Alta Technology Group, we put talented people to work at many of the area’s leading employers. At Alta Technology Group, we provide the people you need, when you need them. Our Services: Staff Augmentation From short term fill-ins to long-term project staff, Alta Technology Group provides temporary employees with the skills and experience you require. Whether you are looking to extend your team’s resources or free key personnel to focus on more critical projects, Alta Technology Group can supply you with the right resource to achieve your goals. Contract-to-Hire Make your next hire with confidence. With our contract-to-hire services, you can try out a new employee on the job before committing to a full-time hiring decision. During the trial period, the new employee works as an Alta Technology Group temporary employee, and at the end of the assignment, if you like the person, you can convert that individual to your staff at no additional cost. Direct Hire Shorten your search for top talent. Alta Technology Group will take 100% responsibility for finding the candidates you want to hire. You don’t pay us anything until you hire a candidate we refer. As your recruiting partner we will manage all aspects of the hiring process, including: •Developing the job description •Profiling your ideal candidate •Creating a sourcing strategy •Recruiting candidates •Completing telephone screens and in person interviews •Administering assessment tests •Completing background screening •Conducting reference checks •Development and presentation of job offers

Company type: Scaleup

Founded: 2018

Company size: 11 - 50

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Job description

Technical Product Owner – Acqueon Dialer
Location: Remote
Company: Razor Talent (Client: Healthcare Client)

Overview

As a Technical Product Owner (TPO) with expertise in Acqueon Dialer technologies, you will lead the product lifecycle and strategic integration of Acqueon's advanced outbound and omnichannel contact center solutions at our healthcare client. You will bridge technical execution and business goals, ensuring the seamless integration of Acqueon Dialer with the healthcare client's digital and telephony platforms. Your primary focus will be to optimize contact strategies, enhance customer engagement, and improve operational efficiency across all communication touchpoints—spanning voice, SMS, and digital channels.

Key Responsibilities

Product Strategy and Roadmapping

- Define and evolve the product vision and roadmap specific to Acqueon Dialer integration.

- Align outbound campaign management tools with the healthcare client's customer engagement strategy.
- Incorporate compliance standards (TCPA, HIPAA, etc.) into dialer strategy and configurations.

Campaign Management and Optimization

- Partner with stakeholders to translate outbound campaign objectives into actionable dialer configurations.
- Oversee implementation of predictive, preview, and manual dialer modes.
- Leverage Acqueon analytics and reporting to inform product enhancements and drive engagement KPIs.

Stakeholder Engagement and Communication

- Act as liaison among internal IT, security, business teams, and Acqueon vendor stakeholders.
- Translate business requirements into detailed user stories with measurable outcomes.
- Champion best practices for contact strategies across sales, retention, and service campaigns.

Technical Oversight and Quality Assurance

- Ensure system configurations and integration with CRM platforms (e.g., Salesforce, Genesys Cloud) meet technical specifications.
- Work closely with developers and QA teams to maintain quality standards and minimize service disruptions.
- Monitor system health and manage incident resolution in collaboration with operations.

Scaled Agile Leadership

- Lead all Agile ceremonies (PI planning, sprint reviews, retrospectives).
- Support Scaled Agile Framework (SAFe) practices across the delivery team.
- Foster a culture of continuous improvement and innovation within the team.

Data Privacy and Compliance

- Integrate governance policies into product design and deployment for TCPA and HIPAA adherence.
- Collaborate with legal and compliance teams to maintain audit readiness across outbound communications.

Key Skills and Competencies

- Acqueon Expertise: Deep experience with Acqueon Campaign Manager, List Management, Outbound Dialer, and real-time reporting dashboards.
- Telephony Integration: Familiarity with contact center platforms (Genesys, Cisco UCCE/UCCX, or Five9).
- Agile Product Ownership: Experience in backlog grooming, sprint planning, and leading Agile teams in a technical product setting.
- Analytical Thinking: Ability to interpret complex campaign data to influence strategic decisions.
- Cross-Functional Leadership: Skilled in guiding developers, QA, business analysts, and vendor partners to deliver shared outcomes.

Qualifications

- Bachelor's Degree in Computer Science, Information Technology, or related technical field.
- 8+ years of experience as a Product Owner or Business Analyst in telecom, call center, or customer engagement platforms.
- 2+ years of hands-on experience with Acqueon Dialer or outbound engagement platforms.
- Strong understanding of campaign lifecycle management, lead segmentation, and dialer compliance rules.

Why Join Us

At Razor, you'll work at the intersection of technology and health care innovation. Supporting our healthcare client's mission, your role will directly impact member experience and engagement outcomes. We offer:
- Competitive compensation
- Full benefits (medical, dental, vision)
- 3 weeks PTO
- 401K
- Opportunities for growth in a fast-paced, mission-driven environment