Key Facts

Remote From:

Full time

Junior (1-2 years)

French, English

Hard Skills

Risk Management Counseling Techniques Crisis Intervention Youth Ministry Substance Abuse Assessments Community Emergency Response Teams (CERT) Crisis Intervention Self Injury Intervention Clinical Documentation Clinical Supervision Child Advocacy Threat Assessment Patient Education And Counseling Employee Engagement Strategy Diversity Equity And Inclusion Initiatives Reflective Practice

Other Skills

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Professionalism
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Client Confidentiality
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Training And Development
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Strong Work Ethic
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Curiosity
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Empathy
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Recognizing Strengths

Roles & Responsibilities

Bachelor's or master's degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling.
A minimum of 1-2 years experience in crisis intervention and/or counselling (practicum/placement experience considered).
Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions).
Sound knowledge of national and provincial legislation related to youth at risk, including decisions regarding referrals to emergency services and Child Protective Services as required.

Requirements:

Provide single session solution-focused support to young people via anonymous phone and live chat, moving between modalities on every shift.
Conduct risk assessment and safety planning for youth risk and safety, including child welfare, suicide and self-injury, substance use, and threats against others.
Ability to work independently with sound judgement and escalate complex situations to management when needed.
Demonstrate a client-centered, non-judgmental approach with strong boundaries, promoting diversity, inclusion, equity and accessibility.

Kids Help Phone

About Kids Help Phone

This LinkedIn page is managed by Kids Help Phone's Marketing team and is not monitored 24/7. If you’re a young person in need of support you can text 686868, call 1-800-668-6868 or visit KidsHelpPhone.ca. Kids Help Phone (KHP) is Canada’s only free, 24/7, bilingual e-mental health support service for young people. For over 33 years, we’ve unlocked hope for youth to explore their identity and navigate life in an increasingly complex world. Young people can connect with KHP from every corner of the country via our professional counselling service, our website of 300+ mental health resources, our text-based crisis support, our Peer-to-Peer support forums and more, in addition to accessing our youth programs offered within communities across Canada. We offer support without obstacles and help with any hardship. Because no challenge is too big, and no feeling is too small. With our unique experience in connecting directly with youth, we have the responsibility to play a major role in assisting policy makers in their search for insights and answers about youth mental health and well-being. We hope to deepen our influence as a leading advocate of radical landscape change for youth mental health. Informed by real-time data and insights, and fuelled by our ever-growing community of supporters, KHP will not waver in our commitment to build and transform access to more equitable mental health services from coast to coast to coast.KHP is a registered Canadian charity, and we gratefully rely on the generosity of donors, educators, volunteers, partners, governments and more to power our programs and services. Our generous donors help to ensure that someone is always there to help give young people’s feelings a place to go. To discover KHP’s impact in action, access wellness support, join our mental health movement and more, you can visit KidsHelpPhone.ca.

Company type: SME

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Job title	Counsellor
Department	Clinical Service
Reports to	Manager, People and Clinical Performance
Hourly wage:	31.20$ / hour
Job type	Full-Time Permanent
Shift ID	ROE-0308-FTE316 ROO-0308-FTE325 ROO-0308-FTE329
Shift Schedule	Option 1: Rotational Schedule: ROE-0308-FTE316 Week 1 - Sunday, Wednesday, Thursday from 18:00 to 04:00 ET Week 2 - Monday, Tuesday, Friday, Saturday.from 18:00 to 04:00 ET Option 2: Static Schedule: Week 1 - Wednesday, Thursday, Friday, Saturday from 22:00 to 07:00 ET Week 2 - Wednesday, Thursday, Friday, Saturday from 22:00 to 07:00 ET Option 3 : Week 1 - Tuesday, Wednesday, Thursday, Friday, Saturday from 23:00 to 07:00 ET Week 2 - Tuesday, Wednesday, Thursday, Friday, Saturday from 23:00 to 07:00 ET
Location	Remote – Open exclusively to candidates residing in Ontario
Posting period	April 16 2026
The opportunity Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. As a KHP counsellor, you will provide single session solution focused support to young people via anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices. The responsibilities Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift. Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc. Ability to work independently and have sound judgement on situations that require escalation to management. A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger. Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs. The ability to communicate with empathy, curiosity and professionalism. The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model. Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities. Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy). Ability to work in a high energy and dynamic environment. The qualifications Bachelor’s or master’s degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling. A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered); Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions); Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required); Sound typing and written communication to counsel on our Live Chat service; Stable and dedicated high speed internet (minimum 25 Mbps of download speed and 10 Mbps of upload speed to the device being used); a closed private workspace [ Note that you will need to be available to attend the following training dates/times: June 1 to June 4, 2026: 10:00am to 6:00pm ET June 8 to June 11 2026: 12:00pm to 8:00pm ET Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP! The application process To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.
About KHP, Canada’s Unlock The Hope Youth Charity Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca. Inclusion, Diversity, Equity and Accessibility (IDEA) KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented. As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan. Accommodations KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time. Compensation and benefits Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include: CAAT Pension Plan Wellness programs Recognition awards Employee and Family Assistance Program (EFAP) Candidate verification The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. Privacy KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form. Message to agencies KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.