Key Facts

Remote From:

Part time

Mid-level (2-5 years)

English, French

Hard Skills

Risk Management Volunteer Management Crisis Intervention Child Advocacy Clinical Supervision Information Privacy Mental Health Education Crisis Intervention Clinical Assessments Addiction Counseling Emergency Medical Dispatch Volunteer Management

Other Skills

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Decision Making
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Communication
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Teamwork
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Prioritization

Roles & Responsibilities

Bachelor's degree in a field of support and/or health (e.g., social work, psychology, criminology, sexology, guidance, or related fields)
Minimum 2 years of professional experience in crisis intervention and supervising employees or volunteers
Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide/self-harm, addictions, etc.
Bilingual in French and English

Requirements:

Supervise volunteer crisis responders through an online platform
Ensure that service users receive timely, high-quality support
Provide clinical support to volunteers in crisis situations and make timely decisions to ensure safety
Liaise with emergency and child protection services as required

Kids Help Phone

About Kids Help Phone

This LinkedIn page is managed by Kids Help Phone's Marketing team and is not monitored 24/7. If you’re a young person in need of support you can text 686868, call 1-800-668-6868 or visit KidsHelpPhone.ca. Kids Help Phone (KHP) is Canada’s only free, 24/7, bilingual e-mental health support service for young people. For over 33 years, we’ve unlocked hope for youth to explore their identity and navigate life in an increasingly complex world. Young people can connect with KHP from every corner of the country via our professional counselling service, our website of 300+ mental health resources, our text-based crisis support, our Peer-to-Peer support forums and more, in addition to accessing our youth programs offered within communities across Canada. We offer support without obstacles and help with any hardship. Because no challenge is too big, and no feeling is too small. With our unique experience in connecting directly with youth, we have the responsibility to play a major role in assisting policy makers in their search for insights and answers about youth mental health and well-being. We hope to deepen our influence as a leading advocate of radical landscape change for youth mental health. Informed by real-time data and insights, and fuelled by our ever-growing community of supporters, KHP will not waver in our commitment to build and transform access to more equitable mental health services from coast to coast to coast.KHP is a registered Canadian charity, and we gratefully rely on the generosity of donors, educators, volunteers, partners, governments and more to power our programs and services. Our generous donors help to ensure that someone is always there to help give young people’s feelings a place to go. To discover KHP’s impact in action, access wellness support, join our mental health movement and more, you can visit KidsHelpPhone.ca.

Company type: SME

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Job title	Bilingual Texting Supervisor - Remote
Department	Texting Services
Reports to	Manager, People and Clinical Performance
Hourly Wage	31.91
Bilingual Premium:	1.50$ / hour
Overnight Premium:	2.00$ / hour
Job type	Remote
Shift ID	TNO-0111-PTB72
Shift Schedule	Week1: Monday, Tuesday, Friday, Saturday from 23:00 to 07:00 ET Week2: Sunday, Wednesday, Thursday from 23:00 to 07:00 ET Week3: Monday, Tuesday, Friday, Saturday from 23:00 to 07:00 ET Week4: Sunday, Wednesday, Thursday from 23:00 to 07:00 ET
Location	Remote - Outside QC and ONT
Posting period	April 13 2026
The opportunity Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. As a supervisor, the role is to : Supervise volunteer crisis responders through an online platform; Ensure that people who use our service receive timely, high-quality support Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols; Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us; Liaise with emergency and child protection services as required; Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.; Work as a team with other supervisors, maintaining ongoing communication and collaboration; Other duties as assigned The qualifications Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields); Master degree in these fields or related field is considered an asset; A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision; Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc. Knowledge of laws and services that affect the lives of Canadian children and youth; Good clinical judgment and understanding of confidentiality role and limitations; Ability to prioritize, make decisions in a crisis, communicate and work as a team; Willingness to work in a 24/7 environment; Bilingualism (French and English) Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP! The application process To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.
About KHP, Canada’s Unlock The Hope Youth Charity Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca. Inclusion, Diversity, Equity and Accessibility (IDEA) KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented. As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan. Accommodations KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time. Compensation and benefits Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include: CAAT Pension Plan Wellness programs Recognition awards Employee and Family Assistance Program (EFAP) Candidate verification The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. Privacy KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form. Message to agencies KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.