Editorial Services Assistant

Job Description

ROLE OVERVIEW

• Support the operations of the US and UK Journals Editorial teams.

• Perform daily tasks with moderate supervision from the Supervisor.

• Maintain strong, effective working relationships with team members.

• Uphold high standards of transparency, integrity, and consistently demonstrate all SAGE core competencies.

• Troubleshoot issues and handle escalations or challenging situations with maturity and composure.

KEY ACCOUNTABILITIES

The responsibilities include, but are not limited to, the following:

• Perform weekly updates of various data repositories (e.g., data cubes) and related reports.

• Assist in preparing major quarterly and annual reports, such as:

  • Global Peer Review Database

  • Published Output and Submissions Report

  • Author Survey Report

  • Publisher Reports

  • Number of Journals Published Report

  • Impact Factor Packets

• Provide data mining and analytical support for projects requiring extensive historical data, such as Rejected and Republished Articles Reports.

• Ensure that the Global Assignment List and its associated report are accurate and regularly updated.

• Support various ad-hoc projects, especially those related to usage, citations, and editorial analytics.

• Ensure the accuracy of all data used within the editorial department — including validating internal documents and cross-checking information used for database updates.

• Respond to all emails in a professional manner within 24 hours.

• Escalate concerns or challenges to the Supervisor with full transparency.

• Perform duties with moderate oversight from both the local Supervisor and the Global Process Heads (US/UK).

SKILLS, QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree (or equivalent) in Business, Communications, or a related field.

• Excellent English verbal and written communication skills with strong listening abilities.

• Ability to coordinate effectively with local and international teams (US and UK).

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Strong organizational skills with exceptional attention to detail.

• Strong interpersonal skills and the ability to work collaboratively.

• Willingness to learn and adopt new processes and systems.

LANGUAGE SKILLS, REASONING ABILITY & ANALYTICAL APTITUDE

• Ability to work independently with moderate supervision.

• Excellent organizational and research capabilities.

• Strong interpersonal and communication skills.

• Ability to maintain strict confidentiality.

• Strong customer communication skills (internal/external).

• Ability to multi‑task, manage interruptions, and stay focused during repetitive tasks.

• Capable of meeting deadlines and performing well under pressure.

SUPPORTIVE TEAM MEMBER EXPECTATIONS

Including, but not limited to:

1. Contribute ideas and feedback in a clear, concise, and productive manner.

2. Be available to support other teams, as needed and defined by the Supervisor.

3. Participate in projects, committees, or task forces, working collaboratively with US/UK managers and offshore colleagues.

4. Perform any additional projects or tasks assigned.

5. Demonstrate strong teamwork—actively contributing to group success, participating in team decisions, and avoiding unproductive conflict.

6. Communicate professionally with all colleagues; remain helpful, cooperative, courteous, and disciplined.

7. Maintain regular attendance, follow office timings, and report any absence promptly via ESS.

8. Support additional activities required to achieve department and company goals.