ITOM SME (ServiceNow IT Operations Management)

ITOM SME (ServiceNow IT Operations Management)
Remote Position
Duration: 12+ months

Position Overview
Client is seeking an experienced ITOM SME with strong ServiceNow development skills and hands-on expertise in CMDB. The ideal candidate will have a deep understanding of CMDB architecture and health, along with a strong willingness to learn and enhance skills in ITOM Discovery and Service Mapping.

Key Responsibilities

• Design, develop, and enhance ServiceNow ITOM solutions, ensuring alignment with business and technical requirements.
• Work extensively with ServiceNow CMDB, maintaining data integrity, class structures, CI relationships, and CMDB Health dashboards.
• Collaborate with cross-functional teams to support CMDB governance, data modeling, and CI lifecycle management.
• Support or lead initiatives in Discovery, Service Mapping, and other ITOM modules.
• Troubleshoot and resolve technical issues related to ITOM, CMDB, integrations, and automations.
• Contribute to platform improvements, best practices, and technical documentation.

Required Skills & Experience

• Strong JavaScript development skills with proven experience in ServiceNow development (catalog items, workflows, business rules, scripts, and integrations).
• Hands-on experience with ServiceNow CMDB, including:
  • Deep understanding of CMDB class structure
  • CI relationships and data models
  • CMDB Health and data quality practices
• Willingness to learn ITOM Discovery and Service Mapping.
• Prior experience with ITOM Discovery is a strong plus.

Preferred Qualifications

• ServiceNow CSA / CIS-Discovery / CIS-CMDB certifications (preferred but not required).
• Knowledge of ITIL processes and ITSM foundations.
• Experience working in large enterprise environments.

Soft Skills

• Strong analytical and problem solving abilities
• Excellent communication and stakeholder management
• Ability to work independently and in collaborative team environments

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.