MANAGER, GOVERNANCE AND ADMINISTRATIVE SERVICES

MAKE A DIFFERENCE AT OCHIN

 OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.  

We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone. 

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values. 

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team. 

Position Overview

The Manager of Governance and Administrative Services, manages the quality and effectiveness of OCHIN’s governance structure, which includes internal committees and member-facing workgroups. This position ensures systems and processes are in place for effective organization-wide governance. Additionally, this position leads OCHIN’s Executive Support Team, ensuring that executive leadership receives high-quality, efficient administrative support. The Manager of Governance and Administrative Services is a team player and a self-directed individual contributor to a high-performing and fast-paced team and organization.

Essential Duties

• Collaborate with governance leadership, strategy leadership, executive sponsors, facilitators, and other stakeholders to ensure that information and topics are directed to the right people at the right time and that recommendations and decisions are effectively communicated.
• Continually evaluate the internal governance structure, including identifying gaps, conducting research, developing analyses, and making recommendations.
• Ensure committee charters are accurate, up-to-date, and aligned with OCHIN’s strategy.
• Oversee OCHIN’s internal self-assessment process and synthesize results, identify opportunities for improvement, and create action plans.
• Oversee an orientation process for committee executive sponsors, facilitators, and coordinators.
• Develop strategies and tools to encourage real-time engagement at governance meetings.
• Ensure appropriate administrative support is provided to executive leadership and governance meetings, including but not limited to distributing meeting materials, recording meeting minutes, tracking and reporting decisions, and storing meeting-related materials in a central repository.
• Optimize synergies between the executive leadership and governance to support both areas of the business.
• Develop and maintain standard work processes and procedures to support efficiency.
• Responsible for planning, organizing, and directing the work of the Governance and Administrative Services teams to achieve departmental and organizational goals and objectives. This includes team recruitment and onboarding, coaching and performance management, mentorship and professional development, staff satisfaction and engagement, and employee resource allocation.
• Oversee corporate calendars and virtual office functions, including telephone and mail systems.

• Bachelor's degree in applicable major preferred
• Minimum of 4- years (5-10 years preferred) of experience coordinating, facilitating, and supporting governance-related meetings
• Minimum of 4- years of (5-10 years preferred) of experience in a higher-level administrative role supporting and managing C-suite executive(s)
• Minimum of 4- years (5-10 years preferred) of experience in a leadership role with direct reports
• Experience recruiting, mentoring, coaching, and onboarding/training others preferred
• Skilled in organizing, prioritizing, and multitasking; thrives under pressure to meet deadlines
• Excellent verbal and written communication skills, including the ability to create clear, concise content to reach a variety of audiences
• Advanced administrative, organizational, and leadership skills
• Advanced MS Suite skills: experience with Adobe Acrobat, Zoom and other online meeting programs
• Project management experience preferred

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.  
• Reading, speaking, writing, and understanding English.  
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.  
• This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices. 
• Travel may be required to support OCHIN’s business requirements via air, vehicle, or train. 

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. 

Work from home requirements are: 

• Ability to work independently and efficiently from a home office environment 
• High Speed Internet Service 
• It is a requirement that employees work in a distraction free workplace 
• Travel up to 10% may be required nationally based on business requirements for OCHIN 

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career

COVID-19 Vaccination Requirement 

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date. 

Equal Opportunity Statement 

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. 

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate based on race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

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