Key Facts

Remote From:

Full time

English

Hard Skills

Project Cost Management Global Procurement Dispatch Coordination Service Planning Subcontracting Escalation Management Invoicing Stakeholder Communications Change Management Service Level Management Aftercare Project Collaboration Customer Centricity

Other Skills

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Quality Assurance
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Professional Communication
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Adaptability
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Creative Problem Solving
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Analytical Thinking
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Detail Oriented
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Relationship Building

Roles & Responsibilities

Experience managing high-volume, turnkey sign and lighting service repair projects from initiation to completion
Strong attention to detail, proactive follow-up, clear communication, and a customer-first mindset
Ability to coordinate, negotiate with, and manage qualified nationwide subcontractors (vendors, electricians, installers)
Experience managing project budgets for labor, materials, equipment, and subcontracted services with adherence to SLAs

Requirements:

Oversee sign and lighting service and repair projects from initiation through completion, gathering site and client information and defining repair scopes
Manage the full service lifecycle from issue identification and dispatch through repair completion and invoicing, including changes to scope, scheduling, and costs
Maintain SLAs, provide frequent status updates to internal leadership and clients, and serve as the primary point of contact for customers
Establish and maintain relationships with service vendors, electricians, installers, and other repair partners, ensuring high-quality documentation and customer service

Jones Sign Co

Construction & Civil Engineering

About Jones Sign Co

Jones Sign provides turnkey services to be a total solutions provider. We bring over 100 years of experience to every project, providing our clients with the national signage and fabrication partner needed to make their vision a reality. Our commitment to excellence is second to none and it shows in our level of service, product quality, easy-to-work with approach, and comprehensive project management. Jones offers an unmatched combination of creativity, endless variety, unlimited scale, boundless resources, and collaborative delivery methods. Jones Sign is the answer to all of your signage and fabrication needs. We provide industry-leading design, manufacturing, installation, and maintenance of signage and architectural elements – all supported by professional project management. This means no more managing multiple vendors, no middlemen, and no hassles, only professional service, exacting standards, and on-time delivery and installation.

Company type: SME

Industry: Construction & Civil Engineering

Founded: 2018

Company size: 501 - 1000

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Job description

Job Summary:

As a Service Project Manager, you will oversee sign and lighting service and repair projects from initiation through completion. This role is responsible for gathering detailed site and client information, defining repair scopes, and identifying, negotiating with, and managing qualified subcontractors nationwide to complete corrective maintenance, troubleshooting, and repair work. Success in this role requires experience managing high-volume, turnkey service repair projects, strong attention to detail, proactive follow-up, clear communication, and a customer-first mindset.

Duties and Expectations:

Collaborate within a team environment to deliver sign and lighting service and repair projects efficiently and effectively.
Ensure all service projects are completed on time, within scope, and within approved budgets.
Develop and manage project budgets related to repair labor, materials, equipment, and subcontracted services.
Coordinate and oversee the full-service lifecycle, from issue identification and dispatch through repair completion and invoicing.
Manage changes to repair scope, scheduling, and costs while maintaining service continuity.
Maintain compliance with account-specific service level agreements (SLAs) related to response times, repair quality, and documentation.
Provide frequent status updates on service milestones, open repairs, risks, dependencies, and escalations to internal leadership and clients.
Serve as the primary point of contact for clients and stakeholders regarding sign and lighting service needs.
Anticipate and adapt to changing customer requirements while protecting the company’s operational and financial interests.
Deliver consistent, high-quality customer service through timely and professional communication.
Establish and maintain strong working relationships with service vendors, electricians, installers, and other repair partners.
Create and maintain accurate service documentation, including work orders, repair reports, photos, and closeout records.
Apply analytical and creative problem-solving skills to diagnose service issues and resolve repair challenges.
Delegate service tasks appropriately based on workload, technician skill sets, and experience levels.

Qualifications:

Collaborate within a team environment to deliver sign and lighting service and repair projects efficiently and effectively.
Ensure all service projects are completed on time, within scope, and within approved budgets.
Develop and manage project budgets related to repair labor, materials, equipment, and subcontracted services.
Coordinate and oversee the full-service lifecycle, from issue identification and dispatch through repair completion and invoicing.
Manage changes to repair scope, scheduling, and costs while maintaining service continuity.
Maintain compliance with account-specific service level agreements (SLAs) related to response times, repair quality, and documentation.
Provide frequent status updates on service milestones, open repairs, risks, dependencies, and escalations to internal leadership and clients.
Serve as the primary point of contact for clients and stakeholders regarding sign and lighting service needs.
Anticipate and adapt to changing customer requirements while protecting the company’s operational and financial interests.
Deliver consistent, high-quality customer service through timely and professional communication.
Establish and maintain strong working relationships with service vendors, electricians, installers, and other repair partners.
Create and maintain accurate service documentation, including work orders, repair reports, photos, and closeout records.
Apply analytical and creative problem-solving skills to diagnose service issues and resolve repair challenges.
Delegate service tasks appropriately based on workload, technician skill sets, and experience levels.

We are a leading sign company in the U.S. and provide an attractive benefits package:

Health & Wellbeing Benefits
Paid Time Off
401(k) Plan with Company Match
Leading Edge Tools & Technology
YMCA Health & Fitness Membership
Education & Advancement Opportunities
Incentive Programs
Charitable Contributions Match
Paid Parental Leave
And More!

Jones Sign Company is an equal opportunity employer with a diverse workplace that promotes a culture of trust, respect, and transparent communication.