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Remote Monitoring Specialist for an Orthodontic Technology Company in the US (Home Based Full Time)

Virtual Coworker

Key Facts

Full time
English

Other Skills

  • •
    Accountability
  • •
    Communication
  • •
    Adaptability
  • •
    Time Management
  • •
    Customer Service
  • •
    Detail Oriented
  • •
    Problem Solving

Roles & Responsibilities

  • Experience in remote patient monitoring or telehealth environments
  • Strong written and verbal communication skills for patients and orthodontic offices
  • Proficiency with dashboard software and ability to troubleshoot technical issues
  • Commitment to data integrity and HIPAA-compliant data handling

Requirements:

  • Review and verify incoming patient scans for accuracy and completeness
  • Respond to inquiries from orthodontic offices and patients and provide remote support
  • Troubleshoot dashboard and scanning process issues to ensure smooth operations
  • Maintain up-to-date patient records and collaborate with team to improve workflows

Job description

Daily Tasks:
• Monitor Patient Scans: Review incoming scans for accuracy and completeness.
• Communicate with Offices & Patients: Respond to messages and inquiries from orthodontic offices and patients.
• Troubleshoot Technical Issues: Resolve any problems with the dashboard or scanning process.
• Provide Patient Support: Assist patients with questions about the remote monitoring process and scanning procedures.
• Maintain Data Integrity: Ensure patient information is accurately recorded and up-to-date.
• Collaborate with Team: Work closely with other Monitoring Specialists to ensure smooth operations.
• Follow Protocols: Adhere to established procedures and compliance standards.
• Improve Processes: Suggest and implement workflow improvements for better efficiency.
• Provide Feedback: Share insights with leadership on system usability and patient experiences.

The following shifts are a possible assignment:
• Monday to Friday, 5:00am - 2:00pm CST
• Monday to Wednesday or Saturday to Sunday, 5:00am - 2:00pm CST

• Monday to Friday, 10:00am - 7:00pm CST
• Monday to Wednesday or Saturday to Sunday, 10:00am - 7:00pm CST

• Monday to Friday, 8:00pm - 5:00am CST
• Monday to Wednesday or Saturday or Sunday, 8:00pm - 5:00am CST

• Monday-Friday, 7pm-4am CST
• Monday-Wednesday or Saturday Sunday, 7pm-4am CST
Ready to apply?
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  • Remote Monitoring Specialist for an Orthodontic Technology Company in the US (Home Based Full Time)