Administrative Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is looking for a motivated and organized Administrative Assistant to support our client’s growing health and wellness team. As a full-time Administrative Assistant, you will play a critical role in ensuring smooth daily operations within the client services team. This remote role will involve scheduling, billing, client follow-ups, and various administrative tasks. Your contributions will help our client’s team deliver high-quality care to their clients while maintaining excellent service standards.

About our client:

Nurse Georgie Health is a wellness company committed to helping individuals achieve optimal health and longevity. With over 4 years of experience, our team specializes in reducing inflammation, improving gastrointestinal health, supporting better sleep, promoting weight loss, and enhancing metabolic health. We offer both online and in-person services to help our clients live their healthiest lives. 

Responsibilities:

• Client Scheduling & Management:
  

• Schedule client appointments and manage appointments calendar.
  

• Confirm client appointments and coordinate telehealth sessions.
  

• Handle client inquiries via phone and email, providing professional and timely responses.
  

• Follow up with clients post-session to ensure satisfaction and provide additional support as needed.
  

• Billing & Payments:
  

• Process billing, including posting payments to client accounts and resolving billing discrepancies.
  

• Generate and send invoices to clients.
  

• Handle nutrition orders for clients and coordinate payment processing through systems such as Sensa Pay.
  

• Create and generate billing reports for management.
  

• Client Retention & Communication:
  

• Conduct client retention follow-ups to ensure continued engagement.
  

• Maintain client records and update patient information in electronic medical records.
  

• Respond to inquiries and manage email correspondence in a timely manner.
  

• Send exercise and treatment plans to clients as needed.
  

• Social Media & Online Presence:
  

• Assist with basic social media post scheduling on platforms such as Instagram and Facebook.
  

• Help manage Nurse Georgie Health’s online presence to drive engagement and promote services.
  

• General Administrative Support:
  

• Perform basic data entry and assist in generating reports.
  

• Maintain client privacy and confidentiality at all times.
  

• Greet virtual clients and guide them through the process when needed.
  

Requirements

• Experience in an administrative support role, preferably within the health and wellness industry.
  

• Strong organizational and time-management skills with the ability to manage multiple tasks and priorities.
  

• Familiarity with the following tools is a plus, but not required:
  

• MINDBODY
  

• Wave Accounting
  

• Sensa Pay Credit Card Processor
  

• G Suite (Google Docs, Sheets, Gmail)
  

• Social media platforms (Instagram, Facebook)
  

• Excellent verbal and written communication skills.
  

• Ability to work independently, troubleshoot issues, and solve problems proactively.
  

• Comfortable with handling confidential patient information.
  

• Tech-savvy with the ability to learn new systems quickly.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.