Medicare Eligibility Supervisor

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Medicare Supervisor leads the Eligibility Specialist team with a primary focus on achieving the SSDI consent rate goal, a critical driver of overall enrollments and revenue. This role is responsible for driving performance, holding teammates accountable to individual and departmental objectives, and ensuring the effective training and ongoing development of both new and existing staff. In addition to core supervisory duties, the Medicare Supervisor supports the Sales Manager by overseeing G&P lead distribution and workflow management, contributes to achieving retention goals, and assists in providing systems and workflow training for newly hired agents.

• Drives performance outcomes by strategically managing consent task inventory, monitoring and communicating individual results, and identifying opportunities to increase consent rate through effective use of team resources.
• Leads and motivates a high‑performing team of Eligibility Specialists by providing coaching, mentoring, and guidance on best practices while encouraging creative solutions to achieve goals.
• Maintains strong team engagement through clear communication, regular check‑ins, and consistent availability to support teammates’ questions, challenges, and development needs.
• Fosters a culture of accountability by setting clear expectations, communicating progress, and providing feedback on strengths and development opportunities.
• Ensures workload balance across all responsibilities while driving toward key SSDI consent rate goals, including timely completion of proactive outreach to Eligibility Services customers.
• Supports oversight of G&P lead distribution and workflow, serving as a point of escalation for cases requiring additional attention or support.
• Partners with the Sales Manager support departmental and individual retention goals by reviewing performance trends and identifying opportunities for improvement with team. 

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QUALIFICATIONS:

• Life & Health licensure required. 
• AHIP certification required.
• 2 - 3 Years’ experience in a Medicare-focused insurance agency required.
• Proficiency in Microsoft Office Products preferred. 
• Maintains flexible schedule to support needs of team

BENEFITS & PERKS:

• Base salary with quarterly bonus incentive
• Remote opportunity with equipment provided
• Full time schedule
• Comprehensive medical, dental, and vision coverage
• Access to covered mental health resources
• A competitive 401k match
• Employee Stock Purchase Program available to all teammates
• Tuition reimbursement & student loan repayment assistance
• Generous paid time off plan
• Joining a culture of caring that values diversity of thought and background
• Regularly scheduled team meetings and one-on-one development time with your leader

Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates. Our teammates are truly what makes our success possible!

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.