Key Facts

Remote From:

Anywhere

Full time

Senior (5-10 years)

German, English

Hard Skills

Other Skills

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Analytical Thinking
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Collaboration
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Adaptability
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Communication
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Leadership
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Proactivity

Roles & Responsibilities

Fluent in written and spoken German and English
Multiple years of experience in Enterprise Customer Success or Account Management within the Software industry (SaaS/B2B)
Proven track record of winning back or reactivating customers through strategic outreach and value reframing
Proactive, data-driven mindset with ability to manage risks, identify expansion opportunities, and drive business outcomes with strong stakeholder communication

Requirements:

Own the customer lifecycle from onboarding and activation to retention, renewal, and expansion
Drive activation and expand active product usage
Act as a trusted advisor to internal and external stakeholders, guiding recruitment strategies and market trends while representing the voice of the customer to influence the product roadmap
Scale the CS playbook and define the tech-touch motion to enable a product-led customer journey with data-driven prioritization and focus on high net revenue retention

Job description

GOhiring is the leading software company for automated job posting and recruiting analytics. With our tool, recruiters can manage the entire job posting process in one place – from data-driven multiposting campaigns to in-depth analysis along the candidate journey. We help recruiters make the most out of their online job postings.

As our Senior Customer Success Manager, you won’t just manage accounts; you will be a frontline driver of our strategic revenue operations. You will thrive at the intersection of customer outcomes, product innovation, and revenue growth.

Your Role

Own the Journey: You take full ownership of the customer lifecycle, from onboarding and activation to retention, renewal, and expansion
Drive Activation: Drive higher activation rates and expand active product usage.
Strategic Partnering: You act as a trusted advisor to internal and external stakeholders at all levels, providing guidance on recruitment strategies and market trends while acting as the "voice of the customer" internally to shape our product roadmap
Scale the Playbook: You will help build and maintain our CS playbook, defining the "tech-touch motion" that allows our product to lead the customer journey effectively
Revenue Accountability: You manage a diverse book of business (SMB to Enterprise), using data to prioritize accounts and ensure high net revenue retention

Your Profile

Full written and spoken fluency in German and English
You bring multiple years of experience in Enterprise Customer Success or Account Management within the Software industry (e.g. SaaS, B2B)
You have a proven track record of winning back or reactivating customers through strategic outreach and value reframing
You don't just "support" customers; you own business outcomes. You are proactive in managing risks and identifying expansion opportunities
You have a data-driven and analytical mindset with a focus on results
You are an excellent communicator, capable of navigating complex stakeholder landscapes and leading through change
Thrives in a dynamic, lean environment, able to create structure and processes where needed
You are comfortable with technical product discussions, integrations (APIs), and using data literacy to drive decision-making
Nice to have: Experience in the Tech-HR/Recruiting space, coaching junior team members, or change management sensitivity

Why GOhiring

Remote culture: Work from where you are most productive, whether that be at home, while traveling or in co-working spaces.
Meeting the team: We get together twice a year for company offsites in different locations. Plus, you'll meet up with your direct team two more times each year.
World-class team and onboarding: Here you can meet the team that will guide you through our hands-on onboarding, so you will be in good hands from the very beginning.
Making a big difference in a small team: Direct collaboration, high-trust, lots of creative freedom, autonomy and learnings from each other.
Technical set-up: We’ll get everything you need to ensure you have the best technical and system setup of your choice.
Competitive package: Perfect mix of base salary, performance-related bonuses and great perks!

Want to work together on the future of recruiting?

Simply send us your CV or LinkedIn/Xing profile. No cover letter needed. We are happy to hear from you. Diversity and equal opportunity are very important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.

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