Requisition ID: 64020
Position Type: (US)Full Time
Workplace Arrangement: #LI-Remote
About Kerry
About the role
The Technical Services Manager – Dairy serves as Kerry’s subject matter expert in dairy processing and technology application at customer factories. This role partners closely with customers, R&D and commercial teams across the regional Dairy division, providing technical credibility, process expertise, and onsite support that strengthens Kerry’s position as the partner of choice in dairy.
Key responsibilities
Industry & Customer Leadership
- Act as the recognized expert in dairy processing technologies and their application across fermented products (including yogurt and cheese), milk beverages and frozen dessert.
- Demonstrate where Kerry’s technologies deliver value and enable customer success.
Customer Relationship Development
- Build strong, trust-based relationships with customer technical, production, and operations teams.
- Serve as a primary technical contact for onsite support and collaboration.
Technical Support & Application Guidance
- Visit customer facilities to guide correct product application and maximize performance of Kerry’s portfolio.
- Support scale-up, commissioning, troubleshooting and optimization activities alongside customer teams.
- Diagnose processing challenges and recommend solutions aligned with customer needs and Kerry’s capabilities.
- Provide hands on application bench support when needed.
Business Growth & Opportunity Identification
- Identify opportunities for broader product application and technology portfolio expansion within existing accounts.
- Leverage deep process knowledge to uncover operational optimization opportunities that drive customer value and revenue growth.
Strategic Input & Market Insight
- Contribute to key account planning and technology strategy development.
- Share insights on dairy trends, consumer behaviour, and emerging customer needs.
- Support internal knowledge capture and cross functional learning and training.
Qualifications and skills
- BS or MS in Food Science, Dairy Science, Science, Chemical Engineering, or related field
- Strong expertise in R&D/Operations/QA dairy process technology, including yogurt, liquid fermented products, fresh cheese, dairy beverage and fluid dairy products.
- Demonstrated hands-on bench and pilot-scale execution and scale-up to plant conditions.
- Track record of customer trials, troubleshooting, and commercial enablement (feasibility, scale, optimisation).
- Commercial acumen and ability to connect technical solutions to business outcomes.
- Proven ability to build and maintain customer relationships.
- Effective communication skills and ability to influence technical and non-technical stakeholders.
- Tech ready mindset with comfort using digital tools and data.
- Strong project pipeline management and delivery skills.
- Comfortable working in lab-based setting with up to 50% - 70% travel across North America.
Compensation Data
The pay range for this position is $102,400 - $190,200 in Annual Salary. Kerry typically does not hire an individual at the top or near the top of the range, as we are a pay-for-performance company, and this range is set to continue to reward performance annually while in role. Compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate within the above range may be influenced by a variety of factors including skills, qualifications, experience, internal equity, and Location. In addition, this position is also eligible to earn a performance-based incentive compensation. Kerry offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, Employee Share Plan, Life, disability, and accident insurance, and tuition reimbursement. This job posting is anticipated to expire on 05/03/2026.
We may use artificial intelligence tools to support the review and assessment of applications and assist with scheduling interviews. We do not use AI to make decisions during the interview process. All candidate assessments and hiring decisions are made by our recruitment and leadership teams.
Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Additional information can be found at: Know Your Rights: Workplace Discrimination is Illegal (dol.gov).
Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.
Recruiter:
Posting Type: DNI
