Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Augmentative And Alternative Communications Speech-Language Pathology Cross-Functional Collaboration Evaluation Strategy Analytics HubSpot CRM Insurance Regulatory Law Process Design Clinical Assessments Stakeholder Engagement Process Management Process Improvement Employee Engagement Strategy Online Communication Customer Development

Other Skills

•
Virtual Collaboration
•
Microsoft Office
•
Professionalism
•
Non-Verbal Communication
•
Analytical Skills
•
Teamwork
•
Time Management
•
Strong Work Ethic
•
Organizational Skills
•
Detail Oriented
•
Learning Agility
•
Social Skills
•
Problem Solving

Roles & Responsibilities

Master’s degree in Speech-Language Pathology (Required)
Professional Certification in Speech-Language Pathology (Strongly preferred)
Three years of experience working with individuals using AAC in clinical and/or school settings
Direct experience working with AbleNet’s funding service for speech devices (Strongly preferred)

Requirements:

Create and implement tactics to enhance SLPs' confidence and efficiency in completing insurance-required speech evaluations, reducing overall report-writing time
Assist SLPs with understanding data requirements set by their client’s insurance policy for evaluations
Meet with SLPs and stakeholders to minimize time and anxiety, identify barriers to evaluation completion, and improve the ableEXPERIENCE process
Collaborate with internal departments to enhance the SLP experience, facilitate best outcomes, and promote AbleNet tools and resources to improve insurance approvals

AbleNet, Inc.

About AbleNet, Inc.

AbleNet is a global provider of medical-grade assistive technology that is ableSAFE and ableSTRONG. For over 35-years, AbleNet has continued to innovate new products and better products that are easier to use, adhere to new safety standards, and help individuals and those that support them achieve best outcomes. In the United States, AbleNet provides a streamlined funding service that minimizes the workload of speech-language pathologists (SLPs) by assisting them in obtaining a medical insurance funded QuickTalker Freestyle speech device for individuals with communication disorders. The service AbleNet provides removes barriers to success and gives the SLP more time to deliver best-in-class speech services.The AbleNet customer service, funding, business development, operations, and ableCARE Product Success team members are industry leaders providing best-in-class service. Every day they ensure best outcomes for anyone considering or using AbleNet products and services. As an organization, AbleNet strives for equity and provides an environment where employees are engaged and always working towards making what we have today better tomorrow. As an ESOP organization, every AbleNet employee has an ownership stake and vested interest in the company.

Company type: SME

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

POSITION SUMMARY:
The AAC Consultation Analyst is responsible for empowering speech-language pathologists (SLPs) to develop greater confidence and efficiency when writing the insurance-required speech evaluation reports for insurance approval for the QuickTalker Freestyle speech device. This position will help design, implement, and maintain strategies, and tools that help SLPs produce high-quality evaluations efficiently while meeting clinical and insurance standards for best outcomes and reducing anxiety relating to completing the evaluation. As part of the medical funding process, this role will work collaboratively with other AbleNet staff to provide an improvement-centric service experience with both internal and external stakeholders.
POSITION RESPONSIBILITIES:
Create and implement tactics and strategies that enhance speech-language pathologists’ confidence and efficiency in completing insurance-required speech evaluations to reduce the overall evaluation report writing time. Responsible for assisting speech language pathologists with understanding the data requirements set by their client’s insurance company’s policy Meet with SLPs and other stakeholders to achieve best outcomes with a goal of reducing unnecessary time and anxiety for the ableEXPERIENCE process and identifying barriers to evaluation completion. Collaborate proactively with internal departments to improve the SLP experience and facilitate best outcomes Meet with speech language pathologist during the ableEXPERIENCE to answer questions, review data collected and encourage completion of the speech evaluation Promote the utilization of AbleNet’s tools and resources to successfully improve insurance approval Address all inquiries with the utmost sense of urgency and quality of service. Maintain HIPAA and FERPA laws in accordance with the compliance requirements of AbleNet Demonstrate the core AbleNet philosophies: Listen, Learn, and Lead Adhere to departmental procedures, processes, and workflows Follow and promote the department and corporate mottos (7 Rules of Engagements, 5S Methodology, and BE3) All other duties as assigned by manager.
CORE COMPETENCIES, SKILLS & ABILITIES:
Customer Focus and Professionalism: Customer-focused with a professional and friendly demeanor, maintaining strong interpersonal and customer service skills Strong collaboration and communication skills, with the ability to work cross-functionally. Excellent problem solving and investigative skills Excellent organizational skills, attention to detail, and ability to manage multiple projects simultaneously. Excellent written and verbal communication skills, self-motivated, and energetic with a strong work ethic. Strong computer skills and a demonstrated ability to learn new business systems and claims business programs Technical Proficiency: Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), CRM software (Salesforce, HubSpot), and virtual platforms like Zoom; general computer skills and software experience preferred.
POSITION REQUIREMENTS:
Education & Experience
Master’s degree in Speech-Language Pathology Required Professional Certification in Speech-Language Pathology strongly preferred 3 years of experience working with individuals using AAC in clinical and/or school settings Direct experience working with AbleNet’s funding service for speech devices strongly preferred
Physical, Time, Presence & Other Requirements
Physical:	Customer-Facing Office Environment – Requires regular sitting or standing at a desk, frequent computer keyboarding, and handling customer interactions through phone, email, chat, and/or video conferencing in a professional office setting.
Time:	Full-Time, exempt employees work an average of 40 hours per week. Additional hours may be required as necessary.
Presence:	Fully Remote - onsite presence is not expected/will be minimal
Travel:	Occasional (10%) - potential for travel 1-2 times quarterly for onsite visits and trainings