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Europe Healthcare Customer Care International Rep

UPS

Key Facts

Remote From: 
Colombia , Europe
Full time
Entry-level / graduate
English

Other Skills

  • •
    Customer Service
  • •
    Willingness To Learn
  • •
    Relationship Building
  • •
    Adaptability
  • •
    Communication

Roles & Responsibilities

  • Excellent communication skills and English language proficiency
  • Flexible and eager to learn
  • Ability to work remotely
  • Available Monday to Friday, 2 AM to 11 AM (local time), excluding local bank holidays

Requirements:

  • Provides one-to-one customer service experience for UPS Healthcare accounts in the United Kingdom, Ireland, Norway, Sweden, Finland and Denmark in English
  • Builds and maintains relationships with related internal functions (Sales, Billing, Delivery Information and Operations)
  • Analyzes and resolves Healthcare account issues
  • Maintains ownership of customer situations through resolution, including follow-ups and making outbound calls

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Europe Healthcare Customer Care Representative

Remote Position

High English proficiency

Grade: 8

Job summary

This position provides a one-to-one customer service experience for UPS Healthcare accounts in United Kingdom, Ireland, Norway, Sweden, Finland and Denmark in English language

He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities:

Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations).

Analyzes and resolves Healthcare account issues.

                                                               

Qualifications:

Excellent communication skills and English language proficiency, flexible and eager to learn.

Working hours:

Availability: Monday to Friday 2AM to 11am. excluding local Bank holidays.

44 Hrs per week

                                                         


Employee Type:
 

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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