Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Account Management Strategic Leadership Business Expansion Customer Relationship Management Marketing Industry Trend Analysis Competitive Analysis Microsoft Business Intelligence Analytics Market Analysis Project Management Stakeholder Communications Digital Marketing Financial Advising Thought Leadership Digital Media Marketing Analysis Customer Centricity

Other Skills

•
Team Management
•
Creative Problem Solving
•
Strategic Planning
•
Humility
•
Communication
•
Adaptability
•
Teamwork
•
Detail Oriented
•
Presentations
•
Problem Solving

Roles & Responsibilities

8-10+ years of account management/consulting experience within an advertising agency, focused on healthcare clients
Bachelor’s degree and/or equivalent experience
Experience working in healthcare systems
Strong background in advertising, online experience, analytics, and strategic planning work

Requirements:

Oversee and lead all account management processes on the Healthcare team and cultivate senior client relationships.
Provide strategic leadership by assimilating consumer and marketplace insights into strategies, ideas, trends, and thought leadership while balancing client and agency expectations.
Grow the business by identifying additional client needs and implementing solutions; mentor and develop the account team.
Sign off on materials for client reporting and coordinate cross-department resources as needed to meet client and agency objectives.

MERGE

About MERGE

MERGE is built different to deliver storytelling through technology. We know the health and wellness consumer - the experiences they crave, the information they seek, how they navigate their health journey and how they make purchase decisions. It’s a more human approach to data driven experiences.With expertise that spans consumer and health brands - our verticals complement and connect to fuse a deep understanding of how consumers make decisions about their health whether it’s through their lifestyle choices or through their engagement with the healthcare ecosystem.We employ the power of curiosity to provide unmatched strategy, creative, PR & communications, experience engineering, performance marketing, media, and digital platform development services for our client partners. Our success is best illustrated in our enduring client partnerships with marquee brands such as Abbott, Blue Cross Blue Shield, GE Healthcare, Supernus, American Express, T-Mobile, Coach, and Meta. With teams across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, and New York City, MERGE’s culture embraces agility, ability, and humility to consistently deliver exceptional client results.Recruitment Fraud Alert Notice: MERGE follows a strict recruitment process, including formal interviews, and never requests payments from applicants. Be cautious of fraudulent offers using our name. Report suspicious activity to the FBI via www.ic3.gov, your local police, and monitor your credit. For legitimate opportunities, apply only through MERGE’s official website.

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Account Director, you will...

Oversee and lead all account management processes on our Healthcare team. You’ll act as a senior solution-oriented leader who thrives on developing lasting relationships between the client and agency teams. Utilizing deep industry knowledge and experience, you will inspire team members to make our strategy, creative, and digital campaigns more innovative, smarter, and more robust. This position involves consistent client contact and operates at a high level in all aspects of account management.

Be Accountable and Responsible

Provide strategic leadership for the Account Management team, including:

Serve as the trusted voice of the consumer by assimilating customer and marketplace insights into the development of strategies and marketing programs
Efficiently balance the dual expectations of the agency and our clients
Guide clients by educating them with strategy, ideas, trends, and thought leadership

Responsible for creating relationships with senior clients to facilitate the overall needs of the client and agency
Sign off on materials for reporting to the client
Grow business by utilizing experience to identify additional business needs and implement solutions
Leverage experience and capabilities to craft strategic and creative solutions for both existing and new business clients
Incorporate senior staff from other departments as project objectives or issues warrant
Manage and grow a team as a mentor and trusted advisor to account team

These are the qualifications we’re looking for

8-10+ years of account management/consulting experience within an advertising agency, focused on healthcare clients
Bachelor’s degree and/or equivalent experience
Experience working in healthcare systems
Strong background in advertising, online experience, analytics, and strategic planning work.
Ability to evaluate competitive communications across categories, consumer, service, cultural trends, etc.
Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies
Advanced client management skills, especially as it relates to expanding business within existing clients
Superior professional communication and presentation skills
Commitment to the client, attention to detail, and strong problem-solving ability

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

Ability. Mastering our craft
Agility. Delivering with a growth mindset
Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

Ready to apply?

APPLY

Share ·