Key Facts

Remote From:

Full time

English

Hard Skills

Outbound Calls Customer Engagement Call Center Experience Project Collaboration Customer Requirements Analysis Business Metrics Performance Analysis Product Knowledge Call Center Experience Customer Centricity

Other Skills

•
Record Keeping
•
Multitasking
•
Problem Solving
•
Time Management
•
Detail Oriented
•
Verbal Communication Skills
•
Willingness To Learn

Roles & Responsibilities

1+ years of experience in a call center or customer service environment preferred
Excellent verbal and written communication skills
Strong problem-solving skills with the ability to think quickly and effectively resolve issues
Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar

Requirements:

Handle outbound and inbound calls from customers professionally and courteously, providing assistance with their home projects and relevant information
Engage homeowners in discussions about available services and solutions tailored to their needs, and stay updated on product knowledge, policies, and procedures
Collaborate with team members and leadership to share knowledge and best practices, and participate in team Learning and Development activities
Adhere to performance metrics and maintain accurate records of customer interactions and transactions using designated systems

Job description

At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

Homeowners have turned to Angi for more than 300 million projects
1,000+ home service tasks covered
2,800 employees worldwide

Why join Angi:

Angi® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we’re an amazing place to call home. We can’t wait to welcome you.

We're excited to announce the expansion of the Homeowner Success’ Project Advisor team. We're looking for a passionate individual who is dedicated to delivering exceptional customer service and contributing to team success. As a Project Advisor you will play a vital role in partnering with homeowners to get Jobs Done Well.

If you thrive in a dynamic environment, possess excellent communication skills, and are committed to continuous improvement, we encourage you to apply.

What You’ll Do:

Customer Support

Handle outbound and inbound calls from customers professionally and courteously.
Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support.
Engage homeowners in discussions about available services and solutions tailored to their needs.
Stay updated on product knowledge, policies, and procedures to provide accurate information to customers.

Team Collaboration

Collaborate with team members and leadership to share knowledge and best practices.
Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth.
Support team goals and initiatives to improve overall performance and customer satisfaction.

Performance Monitoring

Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy.
Seek feedback from leadership and utilize it to improve individual performance and customer interactions.
Maintain accurate records of customer interactions and transactions using designated systems.

What we're looking for:

1+ years of experience in a call center or customer service environment preferred.
Excellent verbal and written communication skills.
Strong problem-solving skills with the ability to think quickly and effectively resolve issues.
Ability to multitask and prioritize tasks in a fast-paced environment.
Detail-oriented with a focus on delivering high-quality customer service.
Adaptability and willingness to learn new skills and processes.
Familiarity with call center systems and software preferred.
Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar.
Commitment to upholding company values and delivering exceptional customer experiences.

Compensation & Benefits:

Average annual earning of $45,000 - $52,000
- $21.63 - $25/hour base pay
- 5% Annual Bonus
Company equity program
Full medical, dental, vision package to fit your needs
Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday
Pet discount plans & retirement plan with company match (401K)
Technical equipment (i.e. laptop) provided

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

This job post is scheduled to close on March 16th. This is not the timeline by which we expect to fill the role, rather when we expect to limit new applications.

#LI-Remote