E-Fulfillment Lead

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. 

Job Overview:

The Lead role at ABC Legal serves as the entry-level management position, guiding individuals, small team, or project involving direct reports. Leads are responsible for ensuring their team members understand and meet their own objectives. This role requires the ability to manage day-to-day operations, manage employee timecards/scheduling, provide feedback, train employees, conduct and deliver employee reviews, and serve as a point of contact between staff and higher management. Leads may also participate in hiring process for their team and recommend disciplinary actions when necessary. The E-Fulfillment Lead supports the E-Fulfillment Team by resolving escalated issues and training new hires. This role assists the E-Fulfillment Manager with administrative tasks and team management as needed. The primary function of this role is acting as a problem solver and guide to their team.

Key Responsibilities:

• Provide daily operational oversight, resolve day-to-day issues and escalate as appropriate
• Collect and share new information with team and improve their knowledge base by actively training members in new workflows
• Track daily team metrics in a spreadsheet and maintain spreadsheet functionality
• Assist E-fulfillment managers with assigning work, setting daily team goals, calculating KPIs, and lead daily team huddle.

• Strong problem-solving, organizational, and communication skills.
• Ability to lead and motivate teams in a fast-paced environment.
• Minimum 1 year in a leadership role preferred
• Experience and basic proficiency with Microsoft Office
• Typing speed of at least 50 to 60 wpm
• Detail-oriented and a quick learner
• Advanced knowledge of Skye, particularly related to E-Fulfillment

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Starting Pay: $43,000 - $53,000 per year, based on location