At least 1.5 years of experience in a Customer Support Engineer or similar role
Strong analytical skills to investigate and resolve support tickets
Ability to work with cutting-edge technology and rapidly assimilate information; experience in managing and monitoring systems to drive troubleshooting
Good knowledge of English (Upper-Intermediate level or higher)
Requirements:
Monitor SLA, manage priority tickets and deadlines, and organize the shift's workload to ensure timely resolutions
Monitor and escalate critical cases in Jira, Telegram, and internal Teams channels; assist with complex tasks and timely resolution of requests
Train the team on new processes and algorithms; support new team members' adaptation after onboarding
Track shift quality and performance; collaborate with the team to identify and fix issues, communicate with customers to share updates, and perform on-demand tasks from Management
Job description
Description
Position at ARRISE
About us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
