Proficiency in written and spoken English and Portuguese
Experience working in a fast-paced project environment with adaptability
Experience in Customer Support roles within the gaming industry (preferred)
Analytical mindset with excellent organizational, prioritization, and time management skills
Requirements:
Collect and maintain technical client information and documentation for the Account Management team
Support testing of new features and monitor/update game settings, including RTP levels and bet scales
Ensure ARRISE's product library is live and functional on client websites and provide reports on client player journeys as needed
Collaborate with the Sales Support Team to ensure smooth handover of newly onboarded clients and support internal procedural requirements
Job description
Description
Position at ARRISE
About us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 10,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
The role:
You will be collecting and maintaining client contact information, operator/brand details, and any other documentation as required by the Account Management team. Your day to day will involve supporting and monitoring client's promotional activities, including ensuring marketing commitments are followed and assisting with setup when required.
What you'll be doing:
Assist in collecting and maintaining technical client information.
Support testing of new features on behalf of the Account Management team and clients.
Assist in monitoring and updating game settings, including RTP levels and betscales.
Participate in internal review projects alongside the Account Management and Operations teams.
Ensure client's product library from ARRISE is live and functional on client websites.
Develop an understanding of a client's player user journey and provide reports to the Account Management team.
Collaborate with the Sales Support Team to ensure a smooth handover for newly onboarded clients.
Support the Account Management team with internal procedural requirements.
Assist with any other tasks as required by the Account Management and Operations teams.
What we ask of you:
Proficiency in written and spoken English & Portuguese languages.
Experience working in a fast-paced project environment with adaptability.
Experience in Customer Support roles within the gaming industry is preferred.
Analytical mindset.
Excellent organizational, prioritization, and time management skills.
Initiative and responsibility in respecting deadlines and agreements.
Strong team spirit.
Diligent, organized, self-motivated, and result-driven while using own initiative.
